Lancashire County Council
Transport Contract Manager | Full time | LCC Depot | Burnley, Lancashire
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Job Description
Salary: £32,061 to £36,363 per annum
Hours: 37 hours per week
Contract Type: Permanent, Full time
Location: LCC Depot, Burnley, Lancashire
Transport Contract Manager
Accessible Transport Services
Department: Lancashire County Council
Area: East Lancashire
Salary: £32,061 to £36,363 (Grade 7)
We are currently recruiting...
A Transport Contract Manager to work within the Integrated Transport Services Team based in the East of the County, Network 65 Business Park, Hapton, Burnley
Responsibilities
Working as part of a busy and responsive team, you will be responsible for both Home to School (Special Education Needs and Disabilities) and Adult Day Care transport services. The core duties of the role include:
- Planning and resourcing journeys both internally, using our own fleet of accessible minibuses, and externally with approved Private Hire and Taxi and PSV suppliers.
- Managing a large number of contracts, monitoring performance, reviewing efficiency and cost effectiveness, whilst ensuring compliance.
- Building strong network relationships with different departments within the authority and with Schools and Daytime Support Centres in your allocated area and in support of your colleagues.
- Managing a team of Passenger Assistants including recruitment and induction, work allocation, Performance and Development Appraisals, Training Plans as well as monitoring working time and approving pay records.
- Absence management and low-level disciplinary issues are also a key part of the role.
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What We Are Looking For…
Knowledge and Experience
We're looking for someone with a great mix of enthusiasm, initiative, knowledge, and experience of staff and contract management who can manage and prioritise a varied and large workload.
The ideal candidate will be able to demonstrate excellent communication, organizational, and people skills (friendly, considerate, patient, empathy, etc). They will have an excellent knowledge of IT systems including using Word, Excel, Outlook, Teams, and also experience of learning and developing new specialist software whilst ensuring high levels of customer service.
The ability to lead, supervise, and organize a team is a key skill for the role, as is an awareness and empathy of the needs of people with Special Education Needs or Disabilities (SEND) and their families.
Communication
We're seeking someone who is an excellent communicator with the ability to work independently but also collaboratively within a wider team. You'll enjoy building effective working relationships with other service areas and colleagues, understanding their needs but also being able to communicate difficult messages when needed.
Whilst under pressure, you will maintain high levels of professionalism and courtesy, dealing with a wide and complex variety of scenarios.
Why join us…
Benefits
- Fabulous flexibility and the opportunity to create the work-life balance you'll love; with up to 32 days annual leave plus 10 statutory/bank holidays.
- An enviable Pension Scheme and Employee Benefits platform which provides numerous discounts from your weekly shop to holidays and entertainment with salary sacrifice options on electronics, bicycles, white goods, and cars.
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Development
- We'll provide support and development at each stage of your journey with us. There will be opportunities for career progression both within the service but also into other areas of the organisation if you wish.
- There'll be time for reflection and interaction with your line manager, as well as peer support from those within the wider team.
Job Description And Person Specification
How to apply…
Applications must be submitted online, however, please feel free to contact us for an initial informal and confidential chat – contact Mark Hough or Nicolas Thomas, Area Transport Managers, either by telephone 01282 831858 or email mark.hough@lancashire.gov.uk or nicola.thomas@lancashire.gov.uk
Closing Date: 13th August 2026
Interview dates: TBC
Extra Information:
DBS
The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful, you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab.
In return, Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.
We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.
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