Transport Coordinator

What You Can Expect:

Shift Pattern:

• Monday to Friday, 06:00 – 14:00 (09:00-17:00 for first month training)

Responsibilities:

• Oversee and coordinate daily routing and scheduling of deliveries to ensure optimal efficiency and customer satisfaction.
• Allocation of Collections to meet scheduling of collections and deliveries.
• Manage and resolve any delivery issues, acting as the primary point of contact between Operations, Customer services, hauliers, and end customers.
• Building good working relationships across departments such as Customer Accounts Admin and Operations and the haulier customer account team to resolve queries in an efficient and timely manner.
• Responsible for managing the transport budget, tracking transportation costs, and finding ways to improve efficiency and reduce expenses.
• Booking deliveries and liaising with the security gatehouse to resolve any delivery or departure queries.
• Ensuring inbound/outbound manifests are completed promptly and accurately and sent to all parties in a timely manner.
• Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs.
• Reporting weekly usage of Chep pallets, booking load, and reconciliation of outbound despatch.
• Answering and responding to all incoming emails and calls in a prompt and polite manner.
• Chasing late drivers, helping with directions, calling end customers to resolve issues in a timely and efficient manner to ensure minimal disruption to the delivery and minimize accumulative penalties.
• Acting as a first point of contact for incoming transport queries.
• Handling customer and internal queries and escalating serious complaints to management.
• Perform any other transport admin duties as required and assist the Transport Manager and the team.
• To undertake prescribed training and development.
• Help to manage workload and assist cover for colleagues as and when needed to ensure the transport department always runs efficiently and effectively.
• Adhere to all company policies, procedures, and Health & Safety requirements.
• Perform all tasks and duties required and assist the Transport Manager.
• Understand colleague and customer requirements and your role to enable these requirements to be met.
• Understand driver’s hours would help your role to better meet transport planning, booking requirements.