Sunbelt Rentals UK & Ireland
Transport Coordinator
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Are you a fantastic communicator who loves delivering the very best service for your customers and in return is looking for a Company that really values your contribution and can offer you award-winning training opportunities? Read on as we may have just the job you are looking for!
Role Overview
As a Logistics Coordinator, on a day-to-day basis you’ll work with the Service Centres, building great working relationships and product knowledge which you will use to translate for your customers, overseeing the complete transport/logistics operations and planning the workload. You’ll be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued.
Key Responsibilities
- Be responsible for developing timely and cost-effective daily logistics plans for Sunbelt NoEur depots
- Drive efficiencies for fleet movements
- Strive for continuous improvement in fleet management and availability to achieve “best in class” performance
- Measure and monitor customer satisfaction and feedback regarding delivery, and establish strategies for continuous improvement
- Purchasing Process end 2 End
- Work with Sales and Project Managers to build delivery plans for major projects to achieve project transport budgets
- Organisation of transport for all inter-depot Transfers equipment movements, making efficient use of consolidated and back loads to improve vehicle utilisation
- Month end Accruals
- Responsible for obtaining the necessary customs and cross border documentation
- Control of purchase orders, invoicing and cost reallocation for all inter-depot movements
- Pre planning the use of Sunbelt owned vehicles to optimise loads and driver profitability
- Keep in regular contact with contracted hauliers or Sunbelt drivers for updates and progress
- Ordering vehicles to deliver and collect hires as they happen
- Harbour a professional relationship with the SCMs and Team leaders
- Directly managing the supplier relationships for transport, freight and ferry companies
- Keep and maintain records of the transport movements and costs (i.e. transport log)
- Quality and timely communication with customers to ensure they are kept informed of delivery / collection times
- Check transport rates from haulier’s rate card against charges made to ensure consistency and correct pricing
- Ensure filing of all relevant documentation is kept up to date
- Pay hauliers via procurement process
- Ensure all price and cost data is recorded for logistics performance analysis
- Ensure Sunbelt always get the best value for money and service from its hauliers by;
- Questioning waiting time and ensuring any re-chargeable time is billed on
- Rejecting over charges where not justified
- Communicating with drivers to notify customers with delivery times
- Passing additional charges to customers when applicable
- Liaising with the Energy desk to ensure additional haulage costs are entered onto the chargeable Log
- To understand and ensure that the team comply with all company and departmental rules, safe systems of work and quality procedures
- Ensuring company policies & procedures are enforced
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This would be a fantastic opportunity for individuals from a Customer Focussed role, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What We Offer
You’ll be joining a highly successful company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
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Requirements
What you will need to bring to the role from day one:
- Prior experience in a role where you can demonstrate exceptional customer service skills
- Able to work as part of a team, supporting colleagues
- Great communication skills - both verbal and written
- Effective administration, planning and organisation skills with strong attention to detail and accuracy
- Good IT/Computer skills. MS Office including Excel and Outlook & experience of database entry
- Highly organised and able to work under pressure
Previous experience in the hire or construction industry would be advantageous but not essential
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
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