Transport Customer Service Administrator

Cardiff

Salary: £25,428 rising to £26,895

6 Month Fixed-Term Contract

Start: Immediate

Yolk Recruitment is supporting an established manufacturing organisation with the recruitment of a Transport Customer Services Administrator to join their Customer Experience team on an initial 6-month fixed-term contract.

This is a great opportunity for someone with strong customer service and administration experience who enjoys working within a busy, fast-paced environment. You'll be supporting the Transport function, acting as a key point of contact for customers and working closely with Transport Planning and external hauliers to ensure deliveries run as smoothly as possible.

The position is initially covering a period of leave, however, with the business continuing to grow, there may be potential for longer-term opportunities within the organisation.

This is what you'll be doing

As Transport Customer Services Administrator, you'll be responsible for coordinating customer service requirements relating to the Transport department and ensuring customers receive accurate and timely information regarding their deliveries. This directly reflects Euroclad's stated purpose for the role.

Your responsibilities will include:

• Completing daily customer delivery confirmations, ensuring deliveries are still required and identifying any site restrictions, with confirmations completed 48 hours prior to delivery.
• Responding to customer Transport enquiries via telephone and email, providing a professional and efficient service.
• Coordinating customer enquiries relating to estimated delivery times (ETAs) and Proof of Delivery (POD), ensuring information is linked to the relevant customer orders.
• Liaising with external hauliers on a daily basis regarding customer deliveries, ETAs and any issues or changes.
• Coordinating redeliveries where customer orders have been turned away for either internal or external reasons.
• Ensuring appropriate storage charges are applied to delayed customer orders.
• Monitoring the yard list on a weekly basis, helping to ensure goods are delivered to customer sites as quickly as possible.
• Working closely with Transport Planning on a daily basis to ensure deliveries are completed in line with customer requirements and expectations.
• Liaising with the Aftercare team where required.
• Maintaining accurate customer, order and delivery information across internal systems.
• Providing wider administrative support to the Transport and Customer Experience teams where required.