Anand International Limited
Transport & Customer Service Co-ordinator
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Logistics | Customer Service | Administration
Full Time | Monday-Friday, 9:00am-5:30pm
Office Based | Leicester
Anand International Ltd is a successful family-owned business with over 45 years of trading history. Due to continued growth, we are seeking an organised and proactive Transport & Customer Service Co-ordinator to join our friendly team.
This is a varied and rewarding role supporting customer deliveries, transport administration and day-to-day customer service activities, playing an important part in ensuring excellent service to our customers.
Key Responsibilities
- Monitor and track customer deliveries using carrier and customer portals.
- Investigate and resolve delayed, damaged, short or split deliveries.
- Communicate delivery updates to customers.
- Raise claims with carriers and hauliers where necessary.
- Check transport and supplier invoices as well as Proofs of Delivery (PODs).
- Liaise with customers, transport providers and the warehouse team.
- Support the sales, transport and management teams with administrative tasks.
- Answer incoming telephone calls and welcome visitors.
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Skills & Experience
- Excellent attention to detail and organisational skills.
- A professional and confident telephone manner.
- Strong communication and customer service skills.
- Good working knowledge of Microsoft Outlook, Excel and Word.
- The ability to manage multiple tasks and prioritise workload effectively.
- A positive, reliable and team-focused attitude.
- Experience within logistics, distribution, manufacturing, wholesale or supply chain environments would be beneficial but is not essential.
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Why Join Us?
- Join a respected family business with a long-standing reputation.
- Friendly and supportive working environment.
- Stable, long-term career opportunity.
- Varied role with real responsibility.
- Free on-site parking and convenient Meridian Business Park location.
If you enjoy providing excellent customer service, solving problems and working in a fast-paced environment, we'd love to hear from you.
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