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Transport Delivery Assistant Apprentice
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Portsmouth City Council is offering a great opportunity for a Transport Delivery Assistant Apprentice, where you will help support the day-to-day work of the Transport Delivery Team, helping to keep projects and services running smoothly and that make a real difference to people across the city.
Wage: £25,948 a year
Training course: Business administrator (level 3)
Hours: Monday - Friday, typically 0830 - 1700, 37 hours a week
Start date: Monday 16 November 2026
Duration: 1 year 4 months
Positions available: 1
What you'll do at work
Reporting into the Transport Delivery Lead, you will work towards:
- Supporting the Transport Delivery Manager in the investigation of service complaints, using diplomacy and integrity, providing appropriate verbal and written responses, escalating when appropriate, and to record all outcomes accordingly.
- Providing technical support, assistance and consultation support to the members of the Transport Delivery Team in dealing with the day-to-day activities of the section.
- Developing communication skills to liaise and work effectively with other internal teams, to ensure a cohesive and collaborative approach to TRO consultations and queries, the Feasibility process and delivery of the LTP programme.
- Providing technical support in the coordination and provision of information relating Traffic Regulation Orders and Land Charges.
- Responding to and investigate feasibility queries raised by members of the public, Councillors and other stakeholders, and in conjunction with the Feasibility Senior Transport Planner or Transport Delivery Manager where appropriate.
- Providing technical information and assistance in the preparation of reports for Transport Delivery Steering Group as required.
- Remaining up to date and compliant with all relevant organisational procedures, policies and professional codes of conduct in order to uphold standards of best practice.
- Being responsible for advanced administrative tasks, including the raising of purchase orders and processing of invoices as directed by more senior team members.
Where you'll work
Civic Offices
Guildhall Square
Portsmouth
Hampshire
PO1 2AL
Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills.
Training provider:
HTP APPRENTICESHIP COLLEGE LTD
Training course:
Business administrator (level 3)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
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Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
You will be undertaking the Level 3 Business Administrator Apprenticeship Standard and fully supported by HTP Apprenticeship College.
You will be developing Knowledge, Skills, and Behaviours in the following areas:
- IT
- Record and Document Production
- Decision Making
- Interpersonal Skills
- Quality Planning
- Project Management
- Business Processes
As part of the off-the-job training, you will complete a portfolio of evidence, attend online workshops, have time to study independently, undertake research and write assignments.
The apprenticeship is assessed independently at the end of the practical training. The assessments include an online multiple-choice test, a business project and presentation and a professional discussion based on a portfolio of evidence.
More training information
For more information on HTP Apprenticeship College - www.htp.ac.uk
Desirable qualifications
GCSE in:
- English & Maths (grade 4-9 or A*-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Portsmouth City Council
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set they are as people, what they stand for, and how they act.
The Council is committed to their values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how they can contribute to the success of the council and their own success as individuals.
http://www.portsmouthcc.gov.uk
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This is fixed-term contract, but HTP Apprenticeship College will help with career progression opportunities.
Contact
The contact for this apprenticeship is:
HTP APPRENTICESHIP COLLEGE LTD
The reference code for this apprenticeship is VAC2000053692.
Closes in 12 days (Wednesday 30 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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