Motorway
Transport & Logistics Executive
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About Motorway
Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.
This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
About the team
👋 Hi, I'm Ben Carpenter, I lead the Transport and Logistics team here at Motorway. We're a dynamic team focused on ensuring seamless and efficient vehicle transportation for our customers. We collaborate closely with dealerships and transport providers across the UK to deliver a 5-star experience. Our work is vital to Motorway's success, ensuring customer satisfaction and driving business growth. If you're passionate about problem-solving, communication, and making a real impact in a fast-paced environment, then this is the team for you!
About the role
We're looking for a highly motivated and customer-centric Transport and Logistics Executive to join our team in Brighton. You'll be pivotal in ensuring smooth vehicle collections and deliveries, resolving issues, and collaborating with internal and external stakeholders.
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In this role, you will:
- Be the first point of contact for collection or delivery issues, proactively finding solutions to ensure a hassle-free transport service.
- Escalate recurring issues to your line manager and the wider Transport Operations team, monitoring progress to ensure service level improvements.
- Contribute to defined project work, collaborating towards team goals and improving processes.
- Process new transport requests, ensuring timely bookings for all collections and deliveries.
- Liaise with our transport partners, ensuring prompt and efficient communication.
- Oversee the end-to-end Motorway-owned transport claims process, maintaining an unbiased and analytical approach.
- Review and approve invoices, identifying and querying any anomalies with our transport providers.
- Handle customer complaints effectively, demonstrating strong attention to detail and an analytical mindset.
About you
- You have excellent communication skills (verbal and written) and a professional telephone manner.
- You have a strong attention to detail and are highly organised, with a proven track record of prioritising tasks.
- You're a proactive problem-solver who can think outside the box to streamline processes and embrace change.
- You're comfortable handling escalated issues independently and implementing preventative measures.
- You have strong administrative skills and experience using Google Sheets.
- Experience using Zendesk is advantageous but not essential.
- Experience within a logistics, customer service, or administrative role is desirable.
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You could be a great fit if
- You thrive in a fast-paced environment and enjoy collaborating with a diverse range of people.
- You're passionate about providing exceptional customer service and resolving issues effectively.
- You have a strong work ethic and are committed to delivering high-quality results.
- You're adaptable and eager to learn new skills and processes.
- You have prior experience working in claims or planning and logistics.
Our interview process
- Intro Call with a Talent Partner - 30 minutes
- Hiring Manager Interview and skills assessment - 60 minutes
You can expect to hear back from us within a week of each interview stage. You'll have the opportunity to speak with a talent partner throughout the interview process should you have any questions or need any type of accommodations.
Job details
- Shift pattern: Monday to Friday 9am - 5:30pm with flexibility to work 8am - 4:30pm when required
- Salary: £26,000
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