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Transport Operator Apprenticeship
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Join the Transport Planning Team
A fantastic opportunity to join the Transport Planning Team to gain practical hands-on learning whilst completing an apprenticeship to gain your qualification! Are you passionate and keen to earn while you learn? A role that is suited to someone who has an interest in transport and logistics and the ambition to build a long-term career.
About the Role
Working within a busy transport environment, the postholder will gain practical experience of transport planning, driver and customer communication, transport systems, operational administration, and problem-solving. They will learn how individual transport movements are planned, monitored, and managed and how the team responds when circumstances change during the working day.
Initially, the postholder will work under the guidance of experienced colleagues, supporting routine activities and escalating operational issues when required. As their knowledge, judgment, and confidence develop, they will take greater ownership of transport activities and contribute to resolving operational issues.
Main Responsibilities
1.) Transport Planning Operations
- Support Transport Planners with the coordination and monitoring of daily transport activities
- Help ensure collections and deliveries are progressing in line with operational and customer requirements
- Monitor transport movements, taking account of driver availability, delivery times, and changing operational circumstances
- Identify potential delays or issues and communicate these promptly to the appropriate colleague
- Update relevant systems when circumstances change
- Prioritise activities within a busy transport environment where operational requirements may change throughout the day
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2.) Driver Communication Support
- Communicate with drivers to obtain updates regarding collections, deliveries, delays, and other operational matters
- Provide drivers with relevant information and instruction
- Record information received from drivers accurately and communicate relevant updates to colleagues
- Develop positive working relationships with drivers and colleagues
- Escalate information received from a driver that may affect the wider transport plan
3.) Transport Systems Data
- Use the transport systems required to support the transport operation, including TOPS
- Enter, retrieve, and maintain accurate transport and operational information
- Maintain electronic records relating to transport movements and operational activities
- Complete routine checks to identify missing, incomplete, or potentially inaccurate information
- Produce routine operational information and reports as required
- Ensure information is updated accurately and within required timescales
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4.) Monitoring Problem Solving
- Monitor live transport activity to ensure movements are progressing as planned
- Identify delays, changes, or other issues that could affect operational or customer requirements
- Gather relevant information from drivers, systems, and colleagues to understand operational issues
- Support the resolution of issues such as delays, missed timeslots, or changes to collection and delivery requirements
- Communicate agreed changes to drivers, customers, and relevant colleagues
- Identify potential issues early and take appropriate action or escalate where required
Qualifications and Experience
- Make appropriate routine operational decisions within agreed levels of responsibility
Training and Development
No previous transport experience is required.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay. Progress towards becoming a Transport Operator.
About You
The role is suited to someone who has a genuine interest in transport and logistics and the ambition to build a long-term career within the industry.
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