Marks & Spencer
Transport Ops Controller - 2 Wk shift pattern
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Sitting at the heart of M&S’s Fashion, Home & Beauty supply chain, these roles help deliver the daily transport plan across the FHB network and parts of the Ambient Food network. Working closely with third-party logistics partners and internal teams, you’ll make real-time decisions to keep our stores, customers and distribution centres moving, while supporting safe, efficient and cost-effective operations.
We are looking for someone with experience in transport, logistics or supply chain operations who thrives in a fast-paced environment and can make confident decisions under pressure. Strong stakeholder management, organisation and communication skills are essential, along with the ability to coordinate operational changes, prioritise competing demands and build collaborative relationships with internal teams and third-party partners. A passion for safety, service and continuous improvement will help you make a real difference in this role.
There are two 12-month secondment opportunities available, both working 37.5 contracted hours per week on a two-week rotating shift pattern. The rota alternates between Monday, Tuesday, Friday, Saturday & Sunday in Week 1, followed by Wednesday and Thursday in Week 2. The working hours are 6:00am to 6:00pm.
Mandatory office days are Monday – Friday when on shift. Weekends are possible to work from home.
NB: As part of the application process for this position, you will be required to upload a copy of your CV.
What you’ll do
Your key accountabilities will include:
- Lead the in-day execution of transport operations across the LPC network, ensuring service levels are maintained for distribution centres, stores and customers through effective management of transport plans and third-party logistics partners.
- Collaborate closely with Planning and Warehouse Operations teams to deliver volumes in line with the transport plan, providing clear and timely communication to stakeholders when operational challenges arise.
- Monitor and report on key performance metrics including service, cost and safety, ensuring stakeholders have visibility of operational performance and escalating risks or issues where required.
- Support financial governance through the analysis and reporting of transport volumes, subcontracted activity and associated costs, delivering accurate insights to support management decision-making.
- Build strong relationships with internal and external stakeholders, identifying opportunities to improve ways of working, enhance operational performance and drive continuous improvement across the transport network.
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Who you are
Your skills and experience will include:
- Strong analytical and decision-making skills, with the ability to interpret data from multiple sources and make effective real-time operational decisions
- Proven ability to build strong relationships and work collaboratively across teams, functions and third-party partners to deliver the best outcomes for the business
- Experience within a fast-paced transport, logistics, warehousing or retail environment, with a solid understanding of operational challenges and priorities
- Commercially aware, with an understanding of transport subcontracting, costs and budgets, and the ability to identify opportunities to improve performance and efficiency
- Proactive and solutions-focused, with the confidence to drive continuous improvement, support change initiatives and contribute to projects from concept through to successful implementation
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
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Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try to put steps in place to help you be at your best through this process.
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