Marks & Spencer
Transport Ops Controller - North Region
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Role Overview
Responsible for the real-time execution of the transport plan, the role ensures great service for stores, distribution centres and customers while driving safe, efficient and sustainable transport solutions that support cost and emissions reduction.
Working closely with third-party logistics partners, this role manages in-day transport activity, adapting plans to meet changing operational demands. Responsibilities include coordinating additional routes, reallocating resources, resolving service challenges and maintaining transport performance through stakeholder engagement, daily operational calls and the LPC Operations mailbox.
The role also offers the opportunity to build strong relationships across multiple sites, champion continuous improvement and influence operational excellence across the wider M&S logistics network.
Key Responsibilities
- Lead the in-day execution of the LPC Transport operation across key Northern distribution centres and third-party logistics partners, ensuring excellent service delivery.
- Collaborate with Planning and Warehouse Operations teams to deliver volumes against the transport plan, providing clear communication and swift resolution when challenges arise.
- Monitor and report on key performance metrics including service, cost and safety, escalating risks and keeping stakeholders informed of operational performance.
- Build strong relationships with distribution centres, logistics partners and internal teams to drive continuous improvement and support operational excellence across the network.
- Support effective transport planning through performance analysis, forecast reviews and resource optimisation, helping to improve fleet utilisation, reduce empty running and deliver sustainable efficiencies.
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Who You Are
Your skills and experience will include:
- Strong analytical and decision-making skills, with the ability to interpret data from multiple sources and make effective real-time operational decisions.
- Experience within a fast-paced transport, logistics, warehousing or retail environment, with a strong understanding of operational challenges and priorities.
- Proven ability to build and manage stakeholder relationships across internal teams and third-party partners, driving collaboration and positive outcomes.
- A proactive approach to continuous improvement, with the confidence to identify opportunities, influence change and support successful implementation.
- Commercial and financial awareness, including knowledge of transport operations, subcontracting models and performance management, supported by experience using transport management systems and operational tools.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
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Everyone’s welcome
We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try to put steps in place to help you be at your best through this process.
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