Frimley Health NHS Foundation Trust
Transport Quality and Training Manager
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Transport Quality & Training Manager
Location: Cody Technology Park
Contract: Full-time
Are you passionate about quality, safety, and developing people? Do you want to play a key role in improving essential patient transport services within the NHS? If so, this could be the opportunity for you.
We are looking for a dynamic and motivated Transport Quality & Training Manager to lead on training, compliance, and quality assurance for BSPS Transport services.
About the Role
In this pivotal role, you will be responsible for delivering high-quality training programmes that ensure all transport staff meet legal, safety, and organisational requirements.
- Champion a culture of continuous improvement, ensuring services are safe, effective, and patient-focused.
- Take the lead on Health & Safety and COSHH, ensuring robust systems are in place to protect staff, patients, and the wider public.
- As the Quality Lead, oversee the development and coordination of the Quality Management System, working closely with Site Leads and the Operations Manager to drive excellence across the service.
Key Responsibilities
- Design, deliver, and evaluate training programmes for BSPS Transport staff.
- Ensure compliance with all legal, regulatory, and NHS standards.
- Coordinate and maintain the Quality Management System.
- Support accreditation processes and regulatory compliance.
- Work collaboratively with operational teams to enhance service delivery.
Main Duties of the Job
- Lead the delivery of effective, high-quality training programmes for BSPS Transport staff, ensuring full compliance with all legal, regulatory, and Trust requirements.
- Act as the Transport Lead for Health & Safety and COSHH, promoting a strong safety culture and ensuring all policies, procedures, and practices are implemented and maintained.
- Serve as the Quality Lead for BSPS Transport, driving continuous improvement and ensuring services meet required standards of quality, safety, and performance.
- Facilitate, coordinate, and continuously develop the Quality Management System (QMS) in collaboration with Site Leads and the Operations Manager.
- Monitor and evaluate service performance, identifying areas for improvement and implementing effective solutions to enhance service delivery.
- Ensure compliance with all relevant regulatory, statutory, and accreditation requirements, supporting inspections and audits as required.
- Work collaboratively with operational teams to improve outcomes for service users and create a positive, supportive environment for staff.
- Contribute to the overall effectiveness of Support Services by embedding best practice, improving processes, and promoting high standards of care and service delivery.
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Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme.
- We provide first-class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
- We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Detailed Job Description And Main Responsibilities
For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
Person Specification
Qualifications
Essential criteria
- Valid UK full driving licence without points.
- Educated to degree level.
Experience
Essential criteria
- In-depth professional expertise derived from theoretical as well as practical experience.
Desirable criteria
- Experience of delivering training courses.
Skills
Essential criteria
- Collaborative approach to work.
- Excellent interpersonal skills.
- Demonstrates excellent team working capability.
- Strong organisational skills.
- Ability to prioritise tasks across a multi-site environment and manage/influence colleagues remotely.
- Management of a diverse workload.
- Calm under pressure.
- Friendly, supportive and interactive in the working group.
- A pragmatic approach to resolving issues.
- Sound working knowledge of pathology transport operations.
Desirable criteria
- Proven ability to formulate clear Standard Operating Procedures and policies.
- Sound IT proficiency.
- Proven ability to compile written reports.
- Working knowledge of Health and Safety / COSHH.
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
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Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
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