Lawsons (Whetstone) Ltd
Transport Supervisor
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Role Overview
We are recruiting a Transport Supervisor to join our Letchworth team. This operational leadership role involves coordinating daily transport activities, supporting drivers and branch teams, and ensuring customer deliveries are completed safely, efficiently and on time. The successful candidate will be organised, safety conscious and customer focused, with the ability to manage changing priorities while maintaining high standards of compliance, vehicle care and service.
Main Responsibilities
- Coordinate the daily transport operation from the Letchworth branch, ensuring delivery schedules, customer time windows and vehicle availability are managed effectively.
- Plan and allocate delivery routes, vehicles and drivers to support efficient transport operations and minimise delays or unnecessary mileage.
- Supervise, support and communicate with HGV and delivery drivers, providing clear instructions and responding promptly to operational issues.
- Monitor driver performance, working hours, breaks and compliance with relevant legal and company requirements, including drivers’ hours and Driver CPC obligations.
- Ensure vehicles and HIAB equipment are maintained to a safe and roadworthy standard, with daily checks completed and defects reported and followed up through the correct channels.
- Coordinate loading and delivery activities with the yard and branch teams, ensuring goods are loaded safely, accurately and securely for transit.
- Liaise with customers, suppliers, transport providers and internal teams to resolve delivery queries, site restrictions, shortages, damages and delays professionally.
- Track deliveries and maintain accurate transport records, including delivery paperwork, electronic proof of delivery, vehicle documentation and driver information.
- Ensure all transport activities comply with company health and safety procedures, risk assessments, site rules and relevant transport legislation.
- Investigate and report accidents, incidents, near misses, vehicle defects and customer complaints, supporting appropriate corrective actions.
- Monitor transport costs, vehicle utilisation and service levels, identifying opportunities to improve efficiency and customer satisfaction.
- Provide operational cover and support during busy periods, holidays and unexpected absences, working collaboratively with neighbouring branches where required.
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Person Specification
- Previous experience in a transport coordination, transport supervision or fleet operations role, ideally within builders merchants, construction materials, logistics or distribution.
- Good knowledge of UK road transport requirements, drivers’ hours, vehicle compliance and safe loading practices.
- Experience managing delivery schedules, routes and driver workloads in a fast-paced operational environment.
- Confident people-management and communication skills, with the ability to motivate drivers and work effectively with branch, yard and customer service teams.
- Strong organisational skills and the ability to prioritise competing demands while maintaining accuracy and attention to detail.
- Customer focused with a professional and solutions-oriented approach to resolving delivery issues.
- Good IT literacy, including experience using transport management systems, Microsoft Office, handheld devices or electronic proof of delivery systems.
- Knowledge of HIAB operations, HGV vehicles and construction materials distribution would be advantageous.
- Commitment to company health and safety standards, continuous improvement and collaborative working.
- Flexible and dependable, with the ability to work early starts, occasional Saturdays and respond to operational requirements.
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Working Hours, Salary and Benefits
- ⏰ Working hours are Monday - Friday 07.30 - 17.00, plus 1 in 2 Saturdays 08.00 - 12.00.
- 💎 Competitive salary dependant on experience (£42,000 - £45,000)
- 🏖️ 25 days’ holiday plus UK Bank Holidays and an additional celebration day.
- 💰 Competitive salary + company pension
- ❤️ Life Assurance / Death in Service
- 🎁 My Reward benefits platform – including retail discounts, wellbeing support + Online GP access
- 🩺 Employee Assistance Programme
- 📈 Training, development & genuine career progression
- 🤝 Supportive, team-focused working environment
Why Join Letchworth?
- Work for a well-established, family-owned company with a strong local reputation and commitment to service.
- Lead an important transport function supporting trade and retail customers across Letchworth and the surrounding area.
- Be part of a supportive, team-focused environment where safety, reliability and customer service are prioritised.
- Develop your leadership and transport management skills through practical experience and structured support.
- Help drive operational improvements and maintain high standards across the branch delivery operation.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of gender, age, background or experience. If you are an organised, safety-focused transport professional who can lead a busy delivery operation and provide excellent service, we would like to hear from you.
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