Althams Travel Services Limited
Travel Advisor
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Company Description
Althams Travel Services Limited is a leisure, travel, and tourism company headquartered in Burnley, United Kingdom, with a strong presence in local communities. The company focuses on providing personalized holiday and travel solutions to a wide range of customers. Team members work in a supportive environment with opportunities to develop knowledge of global destinations and travel products. Althams Travel Services Limited values customer satisfaction, professionalism, and long-term client relationships. The Todmorden branch offers a welcoming, customer-facing setting for travel professionals.
Role Description
The Travel Advisor role is a full-time, on-site position based at the Althams Travel Services Limited branch in Todmorden. Day-to-day responsibilities include:
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- Consulting with customers to understand their travel needs
- Recommending suitable holiday packages
- Arranging transportation, accommodation, and related services
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The role involves using travel agency systems to prepare quotes, process bookings, and manage changes or cancellations. The Travel Advisor will handle customer inquiries in person, by phone, and via email, ensuring a high level of service and customer satisfaction. The role also includes:
- Maintaining accurate records
- Staying up to date on travel regulations and offers
- Contributing to sales targets and branch performance
Qualifications
- Strong customer-focused skills, including Customer Service and Customer Satisfaction.
- Excellent Communication skills, both verbal and written, for engaging with diverse clients.
- Practical experience or aptitude in Travel Arrangements, such as booking flights, hotels, and packages.
- Familiarity with or interest in working within a Travel Agency environment.
- Attention to detail, numeracy, and the ability to manage multiple bookings simultaneously.
- Comfort using computer systems, reservation platforms, and basic office software.
- Previous experience in retail travel, hospitality, or customer-facing roles is an advantage.
- Willingness to work standard retail hours, including some weekends and peak holiday periods.
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