fraicho.tn
Travel Assistat
United Kingdom
£2.8k/month
Posted about 19 hours ago
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🛠️ We’re Hiring: Travel Assistant
📍 Remote (United Kingdom)
🕒 Full-Time
💼 Level: Entry-Level / Junior / Assistant
💰 Base Salary: £2,800+ per month
We’re looking for a reliable, organised, and travel-focused Travel Assistant to support our team with travel planning, bookings, customer enquiries, administrative tasks, and day-to-day coordination.
This role is ideal for someone who is passionate about travel, tourism, organisation, customer service, and travel planning, and who wants to gain practical experience and build a long-term career within the travel industry.
🎯 Key Responsibilities
- Assist with the planning and coordination of holidays, tours, business trips, and travel arrangements
- Support Travel Consultants and travel team members with day-to-day travel-related tasks
- Research flights, hotels, tours, transfers, attractions, activities, and other travel services
- Assist with creating travel itineraries, schedules, quotations, and holiday proposals
- Support booking and reservation processes with airlines, hotels, tour operators, and other travel suppliers
- Assist with booking confirmations, amendments, cancellations, and customer requests
- Prepare travel documents, booking confirmations, vouchers, itineraries, and other customer information
- Respond to routine customer enquiries through email, phone, online channels, and other communication platforms
- Provide customers with accurate information regarding travel arrangements, schedules, bookings, and services
- Liaise with travel suppliers and internal teams to confirm arrangements and resolve routine issues
- Maintain accurate customer records, booking information, databases, and CRM systems
- Monitor booking deadlines, availability, confirmations, and outstanding tasks
- Assist with special travel requirements, including transfers, activities, accommodation preferences, and other customer requests
- Follow up with customers and suppliers regarding outstanding information, confirmations, and changes
- Support administrative tasks related to invoices, payments, booking records, and documentation
- Maintain organised digital files, supplier information, destination resources, and internal documents
- Assist with travel promotions, newsletters, customer communications, and marketing activities where required
- Research travel trends, destinations, seasonal offers, and new travel products
- Support the team with general operational and administrative duties
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🌍 Travel Planning & Research
- Research destinations and suitable travel options based on customer requirements
- Compare flights, accommodation, tours, activities, and transportation options
- Develop and maintain basic knowledge of popular domestic and international destinations
- Research new travel products, experiences, seasonal promotions, and destination developments
- Assist with preparing personalised travel recommendations and itineraries
- Ensure travel information provided to customers is accurate and up to date
🤝 Customer & Supplier Support
- Provide friendly and professional assistance to customers throughout the travel planning process
- Respond promptly to customer questions and requests
- Communicate with hotels, airlines, tour operators, attractions, and other suppliers
- Follow up on booking confirmations and outstanding requests
- Assist in resolving routine booking or travel-related issues
- Escalate complex customer or operational issues to the appropriate team member
📋 Administration & Coordination
- Maintain accurate customer and booking records
- Update CRM systems, spreadsheets, databases, and internal platforms
- Organise travel documents, confirmations, invoices, and supplier information
- Track outstanding tasks, deadlines, bookings, and customer requests
- Support the preparation of reports, schedules, presentations, and internal documents
- Coordinate information between customers, suppliers, consultants, and internal teams
✅ Requirements
- Entry-Level / Junior / Assistant with 0–2+ years of experience
- Degree, diploma, or equivalent practical experience in Travel, Tourism, Hospitality, Business, Communications, Marketing, or a related field is a plus
- Strong interest in travel, tourism, holidays, and customer service
- Excellent written and verbal English communication skills
- Friendly, professional, and helpful attitude
- Strong organisational and time-management skills
- Excellent attention to detail and accuracy
- Good research, administrative, and coordination abilities
- Ability to manage multiple tasks and deadlines
- Comfortable using Microsoft Office, Google Workspace, email, spreadsheets, and CRM systems
- Familiarity with travel booking systems or GDS platforms is a plus
- Basic knowledge of destinations, airlines, hotels, tours, or travel products is advantageous
- Strong willingness to learn and develop within the travel industry
- Comfortable working independently and collaboratively in a remote environment
- Based in the United Kingdom with the legal right to work in the UK
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🌟 What We Offer
- Fully remote role within the UK
- Entry-level opportunity to start or develop a career in the travel industry
- Comprehensive training in travel products, destinations, booking systems, and customer service
- Hands-on experience across travel planning, administration, customer support, and operations
- Professional development and career progression opportunities
- Career progression towards Senior Travel Assistant, Travel Consultant, Travel Coordinator, Travel Advisor, or Travel Operations Executive roles
- Opportunity to work with airlines, hotels, tour operators, attractions, travel agencies, and other travel partners
- Exposure to domestic and international travel markets
- Opportunities to participate in supplier training, travel industry events, familiarisation trips, and promotional activities
- Collaborative, supportive, and growth-oriented work culture
- Competitive salary and benefits package
- Flexible remote working environment
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Skills
Travel Planning
Customer Service
Administrative Support
Itinerary Creation
Booking Systems
Research
Time Management
Attention To Detail
Microsoft Office
Google Workspace
CRM Systems
Communication Skills
Coordination
Travel Research
Vendor Management
English Proficiency
Location