Inghams & Santa's Lapland
Travel Connectivity and Integrations Manager
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The great outdoors is our happy place and it’s open all year round. Ski the slopes, walk the walks and explore the Lapland wilderness. If nature’s in your nature… if you’re itching for adventure - you’ve found your people. We are united by our shared passion for our exceptional brands - Inghams and Santa's Lapland. Driven by a strong sense of purpose, staying true to our commitment to our people and planet.
If you're looking for a career that's not just a job but a fulfilling adventure, we welcome you to explore opportunities with us. Join our team and be part of a dynamic, purpose-driven business dedicated to making a positive impact in the world. Join us on our journey, creating extraordinary travel experiences for all.
Our vision is to be the most loved travel company in our markets, famous for customer experience and sustainable travel.
We put people at the heart of everything we do and are proud of the extensive benefits we offer.
Role Overview
This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, however work-life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).
Salary: £45,000 - £50,000 p.a.
Contract: Fixed term for 12 months
About the Role
This newly created position will establish and lead the management of system integrations between our platforms and external suppliers, including hotels, DMCs, airlines, activity providers, and channel managers. The role will be instrumental in building reliable data exchange, enabling seamless booking processes, and driving automation to enhance product expansion and the overall customer experience.
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Key Responsibilities
- Oversee all connections with travel suppliers (hotels, airlines, excursion providers, DMCs, etc).
- Manage end-to-end integration projects: planning, testing, go-live, and ongoing maintenance.
- Ensure consistent data synchronization for rates, availability, content, and bookings across systems.
- Troubleshoot connection issues, liaising with both internal IT and external supplier tech teams.
- Act as the main technical contact for all connectivity-related supplier relationships.
- Collaborate with suppliers and third-party tech providers to set up and maintain direct connections.
- Ensure compliance with data exchange standards, SLAs, and performance expectations.
- Support supplier onboarding by ensuring systems are correctly configured for live operation.
- Work with internal product, IT, and distribution teams to implement and enhance connectivity solutions.
- Maintain technical documentation, mapping guides, and API specifications.
- Coordinate with developers to prioritize integration enhancements and bug fixes.
- Monitor system performance, uptime, and data flow accuracy across all integrations.
- Analyse connection logs and booking data to identify and resolve inefficiencies.
- Provide regular performance reports to management and recommend improvements.
- Identify and evaluate new connectivity opportunities to expand the product portfolio.
- Stay informed on emerging travel tech trends.
- Support automation and digital transformation initiatives with our Digital Transformation Lead.
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Am I the Right Person?
We are looking for your application to demonstrate:
- Strong understanding of travel distribution systems, supplier APIs, and dynamic packaging.
- Experience with integrations and connectivity with travel suppliers.
- Familiarity with travel CRS, booking engines, and mid-office/back-office systems.
- Excellent communication and coordination skills across technical and non-technical stakeholders.
- Strong problem-solving and analytical skills.
- Ability to manage multiple integration projects simultaneously.
- Detail-oriented, organised, and comfortable working in a fast-paced environment.
- Sustainability and responsible tourism is at our core and our values will be close to your heart.
- Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.
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