SME - Sociedade Mineira de Engenharia
Travel Consultant
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Travel Consultant
Employment Type: Full-Time
Level: Entry-Level to Mid-Level
We are seeking a customer-focused and knowledgeable Travel Consultant to help clients plan and arrange memorable travel experiences. This role involves understanding customer requirements, recommending suitable destinations and travel products, coordinating bookings, and providing excellent service throughout the travel planning process.
🎯 Key Responsibilities
- Consult with customers to understand their travel preferences, budgets, schedules, and requirements.
- Recommend destinations, flights, hotels, tours, activities, and travel packages based on customer needs.
- Create customized itineraries and travel packages for leisure, business, group, and other types of travel.
- Handle reservations and bookings for flights, accommodation, transportation, tours, and activities.
- Provide accurate information regarding travel schedules, requirements, policies, and available services.
- Coordinate with airlines, hotels, tour operators, destination partners, and other travel suppliers.
- Process quotations, invoices, payments, cancellations, amendments, and refunds where applicable.
- Monitor booking confirmations, travel arrangements, and itinerary changes.
- Assist customers with travel-related issues before and during their trips.
- Stay updated on travel destinations, tourism products, seasonal promotions, and industry trends.
- Maintain accurate customer records, booking information, and sales documentation.
- Follow up with customers after trips to gather feedback and encourage repeat business or referrals.
- Meet individual and team sales, revenue, and customer-service targets.
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✅ Requirements
- Experience in travel consulting, tourism, hospitality, customer service, or sales is preferred.
- Strong knowledge or interest in domestic and international travel destinations.
- Excellent customer service, communication, and interpersonal skills.
- Ability to understand customer needs and recommend suitable travel solutions.
- Strong organizational skills and attention to detail.
- Good sales and negotiation abilities.
- Familiarity with booking systems, Global Distribution Systems (GDS), or travel management platforms is an advantage.
- Proficiency in Microsoft Office and basic digital tools.
- Ability to manage multiple bookings and deadlines accurately.
- Ability to remain calm and solution-focused when handling travel disruptions or customer concerns.
- Willingness to work flexible hours, weekends, or public holidays when required.
- Diploma or Bachelor's degree in Tourism Management, Hospitality, Travel Management, Business Administration, or a related field is preferred.
🌟 What We Offer
- Opportunity to build a career in the travel and tourism industry.
- Exposure to international destinations, travel products, airlines, hotels, and tour operators.
- Training on travel booking systems, destinations, products, and sales techniques.
- Career progression into Senior Travel Consultant, Travel Manager, Corporate Travel Consultant, or Travel Operations Manager roles.
- Performance-based incentives and sales commissions where applicable.
- A dynamic, customer-focused, and travel-oriented working environment.
- Competitive compensation and benefits package.
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Alternative Job Titles
- Travel Consultant
- Travel Advisor
- Travel Agent
- Senior Travel Consultant
- Travel Sales Consultant
- Holiday Consultant
- Leisure Travel Consultant
- Corporate Travel Consultant
- Travel & Tourism Consultant
Recruitment Recommendation
- Use Travel Consultant for roles combining travel planning, customer service, and sales.
- Use Travel Advisor for a more consultative and premium-service positioning.
- Use Travel Agent for roles heavily focused on reservations and booking transactions.
- Use Corporate Travel Consultant when serving business and corporate clients.
For LinkedIn, Indeed, and JobStreet, Travel Consultant is a strong and widely recognized title for candidates with skills in itinerary planning, travel sales, customer service, booking coordination, destination knowledge, and travel-product management.
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