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About Us
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Join Our Team
Experience the power of a game-changing career.
We're searching for experienced Travel Consultants, to join our team delivering quality customer care to business travellers.
On-site role – Based at – 49a East Bridge Street, Belfast BT1 3NR.
Full-time permanent position - contracted to 40 hours paid production scheduled between 7am-10pm Monday to Friday with potential for future weekend work.
Hourly rate - Starting £12.25 per hour, rising to £12.70 once passed probation plus bonus earning potential up to £150!
Role Overview
As a Travel Consultant, you will be responsible for sourcing flights, hotels, and trains before and during corporate customers business trips. You'll make sure they fly with ease, arrive refreshed and alert for meetings, and return home on time to their families and friends.
Benefits
- Fortnightly pay.
- Discount on car and home insurance with AXA!
- 28 days paid holidays.
- Refer a friend incentive.
- Free onsite Gym and Yoga Studio.
- Excellent transport links, with Lanyon Place Station a 2-minute walk from site.
- Employee Assist Program- a range of support and resources, accessed free.
- Wrkit platform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
- PUREGYM Discount & 0% joining fee.
- Free healthcare cover for you and your dependents with pension (after one year).
- UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC).
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Responsibilities
- Offer support to corporate travelers.
- Handle incoming calls and make outbound calls to interact with travel customers who are currently traveling or interested in purchasing or researching travel, adhering to standard scripts and procedures.
- Welcome and communicate with customers in a polite, friendly, and professional manner.
- Respond to email and chat inquiries, providing service and support according to client standards.
- Apply effective selling strategies to achieve revenue targets.
- Provide precise answers to general travel and site-related inquiries.
- Diligently track and report call types and service issues, escalating cases to relevant departments to resolve problems.
Requirements
- Minimum of 2 years of sales or customer service experience at a single place of employment.
- Positive attitude and ability to communicate with individuals at all levels.
- Technical aptitude with a strong understanding of technology and the ability to navigate multiple systems while assisting customers.
- Proficiency in English (minimum B2 level) in both written and verbal communication.
- Strong typing skills with correct punctuation and grammar.
- Good geographical knowledge of countries worldwide.
- Basic math skills are necessary.
- Experience in the travel industry is preferred, though not essential.
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Apply Today
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
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