Barrhead Travel Group
Travel Consultant
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Company Description
Barrhead Travel Group is Scotland’s largest independent travel company and one of the leading travel groups in the UK, with over 900 employees across 61 locations and several specialist websites. Founded in 1975 in Barrhead, Glasgow, the company has grown through a strong focus on its people, proactive strategies, and a commitment to innovation in travel products and services. Independent researchers recognize Barrhead Travel as one of the best-run and most financially secure travel businesses in Britain. The company carries over 300,000 passengers a year and continues to expand its UK network, including new branches, franchise outlets, and a homeworking division. Team members join a hands-on, growth-oriented environment where dedication and a can-do attitude are valued and rewarded.
Role Description
This is a full-time, on-site Travel Consultant role based in Falkirk. The Travel Consultant will support customers in planning and booking holidays, tailoring travel packages to individual needs and budgets, and providing expert advice on destinations, transportation, and accommodation options. Day-to-day responsibilities include:
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- Handling travel enquiries in person, by phone, and online
- Managing reservations and amendments
- Processing payments
- Ensuring accurate documentation
- Promoting Barrhead Travel products
- Meeting sales and service targets
- Maintaining up-to-date knowledge of travel trends, suppliers, and offers
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The successful candidate will collaborate with colleagues to deliver a high-quality customer experience and contribute to the branch’s overall performance.
Qualifications
- Strong skills in Travel Consulting and Travel Management, with the ability to design and coordinate complete travel itineraries
- Practical experience in Travel Arrangements and Reservations, including booking flights, accommodations, packages, and ancillary services
- Excellent Customer Service skills, with a focus on listening to client needs, providing clear information, and building long-term relationships
- Effective communication and interpersonal skills, with confidence in face-to-face, telephone, and digital interactions
- Solid numerical and IT skills, including working with booking systems, CRM tools, and common office software
- Prior experience in retail travel, tour operations, or a related customer-facing role is highly beneficial
- Knowledge of major tour operators, airline fare structures, and travel industry regulations is an advantage
- A passion for travel, willingness to learn, and ability to work to sales and service targets in a team-oriented environment are essential
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