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Travel Consultant Apprentice
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Interested in becoming a Travel Consultant? Travel Finesse offers an exciting opportunity for a motivated individual to start their career as a Travel Consultant Apprentice. Gain hands-on experience and work towards a recognised Level 3 qualification while learning to create itineraries, manage bookings, and deliver great customer service.
What you'll do at work
This apprenticeship offers a fantastic opportunity to gain hands-on experience within a busy travel agency, working alongside experienced travel professionals. You’ll be supported by senior team members as you develop key industry skills and knowledge. Your role will include:
- Welcoming new and returning customers to the store with a warm and professional approach
- Handling holiday enquiries in person, over the phone, and via email
- Participating in training and development opportunities, including the potential to attend industry events in the UK and abroad
- Researching and responding to holiday enquiries using online tools, reservation systems, and email communication
- Booking holidays and delivering an exceptional end-to-end service using the sales techniques you will develop
- Carrying out administrative tasks related to travel bookings and customer service
- Delivering outstanding customer service at every stage of the customer journey
- Working towards individual and store performance targets.
Where you'll work
18 King Street
Bedworth
CV12 8HT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
A S TRAINING (INTERNATIONAL) LIMITED
Training course
Travel consultant (level 3)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
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Training schedule
***** Your Training Plan *****
This apprenticeship forms part of a formal qualification, on successful completion, you will achieve a Level 3 Travel Consultant qualification that will be added to your digital achievement record
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Working with our chosen training provider, you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
Training will be carried out online, face to face, both individually and as part of a classroom, to ensure you have an enhanced experience
You will be assigned 6-hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
Learning first-hand from training specialists and peers, you can become a fully-fledged Travel Consultant in a little over a 12-month period
Desirable qualifications
- GCSE in:
Maths and English (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About this employer
Travel Finesse Ltd is your trusted, local independent travel agency, offering expert advice, great value, and a truly personal service. With over 25 years of experience in the travel industry, we pride ourselves on delivering a one-to-one approach to holiday planning. Whether you're looking for a short UK break or a once-in-a-lifetime round-the-world adventure. As an ABTA and ATOL-protected business, you can book with confidence, knowing your travel plans are in safe hands. We provide more choice than ever, helping you find the perfect holiday to suit your needs and budget. At Travel Finesse, it’s not just about booking a trip, it’s about creating the right travel experience for you.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of the Level 3 Travel Consultant apprenticeship, you may have the opportunity to progress onto a further qualification to enhance your skills and career development. Potential next steps will be discussed during your one-to-one meetings.
Contact Information
The contact for this apprenticeship is:
A S TRAINING (INTERNATIONAL) LIMITED
A S Training
info@as-training.co.uk
The reference code for this apprenticeship is VAC2000050164.
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