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Travel Consultant Apprentice
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Great opportunity for a keen Travel Consultant Apprentice
Join a long established, well known Travel Agency situated in a great location on the outskirts of Leicester. Top selling agent for Jet2 Holidays and selling cruises and exciting holiday destinations.
What you'll do at work
- Use the holiday booking systems and areas such as email, Canva (for window display) and back office booking system
- Learn more about Geographical areas and main tourist venues
- Get an understanding of the travel "jargon" and abbreviations used
- Understand the travel flow from leaving home to check in and to boarding flight plus what happens in resort and how valuable holiday reps are
- Have an insight into complaints and how to handle them
- Count and record holiday payments
Where you'll work
38 Fletcher Mall
Beaumont Shopping Centre
Leicester
LE4 1DG
Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills.
Training provider
DAMAR LIMITED
Training course
Travel consultant (level 3)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
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Travel Consultant Level 3 Apprenticeship Standard.
Essential qualifications
- GCSE in:
- 5 x including English and maths (grade 9-4/A*-C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Team working
About this employer
At Barton-Knott Travel, we are focused on providing travel and holiday services with the highest levels of customer satisfaction & will do everything to meet their customer's expectations.
https://www.bartonknotttravel.co.uk/
Company benefits
- Free staff car parking
- 28 days holidays including Banks Holidays
- Earn vouchers even during training
- Very friendly group of staff with a great environment to work in
- Opportunity to travel
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
You will be given a strong introduction to the workings of a Travel Agency. Your training will give you a foundation to progress within the company as and when the opportunity arises.
Ask a question
The contact for this apprenticeship is:
DAMAR LIMITED
Sabina Adam
Sabina.Adam@damartraining.com
07566 289 979
The reference code for this apprenticeship is VAC2000046146.
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