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Travel Consultant Apprentice (Salary £19,000)
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The Brighter Beginnings Apprentice Scheme
The Brighter Beginnings apprentice scheme is to work in one of the Clarity branches and learn all the skills required to become a Junior Business Travel Consultant. Working through the Business Travel apprentice programme you will undertake a variety of training, assessments, coursework, assignments and educational trips. Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Main Responsibilities:
- Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals.
- Convert general enquiries into actual bookings utilising all the tools and technology available.
- Take ownership of complex customer enquiries received in writing or over the telephone.
- Ensure the highest level of customer service is always offered to internal and external customers.
- Deal with queries from a wide range of customers.
- Responsible for delivering the most cost-effective solutions to remain competitive.
- Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
- Accurately process data and issue invoices to ensure compliance with ISO standards.
- Support any commercial agreements which are in place.
- Log and deal with customer complaints and reduce future issues, escalating where necessary.
- Help and support the business in minimising or eradicating the harm our business operations inevitably inflicts on the environment.
Company Benefits:
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- Incentive trips & prizes
- High Street discounts
- Long service awards
- Free flu jabs
- Health and Wellbeing perks
- Company funded social events
- Funded courses
- Excellent progression opportunities
- Discounted staff travel
- Pension Scheme
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course Contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales.
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience.
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines.
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs.
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale.
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations.
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers.
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures.
- Business: Act actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business.
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately.
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance.
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately.
- Sustainability: Adapt working practices to minimise the negative effect on the environment.
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