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Travel Consultant Assistat
United Kingdom
£2.8k/month
Posted about 15 hours ago
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🛠️ We’re Hiring: Travel Consultant Assistant
📍 Remote (United Kingdom)
🕒 Full-Time
💼 Level: Entry-Level / Junior / Assistant
💰 Base Salary: £2,800+ per month
We’re looking for a friendly, organised, and detail-oriented Travel Consultant Assistant to support our travel consultants with customer enquiries, travel research, bookings, documentation, and day-to-day travel coordination.
This role is ideal for someone who is passionate about travel, tourism, customer service, and travel planning, and who wants to build a long-term career within the travel industry.
🎯 Key Responsibilities
- Assist Travel Consultants with day-to-day customer enquiries and travel arrangements
- Research destinations, flights, hotels, tours, activities, transfers, and travel experiences
- Assist with preparing personalised travel itineraries and holiday proposals
- Support the booking process and coordinate reservations with travel suppliers
- Liaise with airlines, hotels, tour operators, travel suppliers, and destination partners
- Assist with booking confirmations, amendments, cancellations, and customer requests
- Prepare travel documents, booking confirmations, vouchers, itineraries, and customer information
- Maintain accurate customer records, booking details, and CRM information
- Monitor booking status, availability, deadlines, and outstanding customer requirements
- Respond to routine customer enquiries and escalate complex requests to Travel Consultants when necessary
- Assist with follow-ups, quotations, availability checks, and travel options
- Support Travel Consultants in preparing quotes and comparing travel products and pricing
- Assist with special requests such as transfers, activities, room preferences, dietary requirements, and other customer needs
- Maintain supplier information, destination resources, promotional materials, and internal databases
- Support email marketing, customer communications, promotions, and travel campaigns where required
- Assist with administrative tasks related to bookings, payments, invoices, and documentation
- Monitor travel industry updates, destination information, seasonal promotions, and travel trends
- Provide general administrative and operational support to the travel team
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🤝 Customer Support
- Provide friendly and professional support to customers throughout the travel planning process
- Respond promptly to customer questions and requests
- Ensure customer information and booking details are accurate and up to date
- Help customers understand travel arrangements, schedules, and booking information
- Maintain a high standard of customer service and attention to detail
- Build positive relationships with customers and travel partners
🌍 Travel Research & Planning
- Research destinations and identify suitable travel options based on customer requirements
- Compare flights, accommodation, tours, activities, and other travel services
- Maintain up-to-date destination knowledge and travel product information
- Assist in creating travel itineraries and recommendations
- Research seasonal offers, promotions, and new travel products
- Support consultants with information needed to create personalised travel experiences
📋 Administration & Coordination
- Maintain accurate booking and customer records
- Organise digital files, travel documents, supplier information, and internal records
- Track outstanding tasks, customer requests, confirmations, and deadlines
- Assist with reports, spreadsheets, CRM updates, and team administration
- Coordinate information between customers, consultants, suppliers, and internal teams
- Ensure all booking and customer documentation is completed accurately and on time
✅ Requirements
- Entry-Level / Junior / Assistant with 0–2+ years of experience
- Degree, diploma, or equivalent practical experience in Travel, Tourism, Hospitality, Business, Marketing, Communications, or a related field is a plus
- Strong interest in travel, tourism, holidays, and customer service
- Excellent written and verbal English communication skills
- Friendly, professional, and helpful attitude
- Strong organisational and time-management skills
- Excellent attention to detail and accuracy
- Good research and information-gathering abilities
- Strong administrative and coordination skills
- Ability to manage multiple tasks and deadlines
- Comfortable using Microsoft Office, Google Workspace, spreadsheets, email, and CRM systems
- Familiarity with travel booking systems or GDS platforms is a plus
- Basic knowledge of destinations, airlines, hotels, tours, or travel products is advantageous
- Strong willingness to learn and develop within the travel industry
- Comfortable working independently and collaboratively in a remote environment
- Based in the United Kingdom with the legal right to work in the UK
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🌟 What We Offer
- Fully remote role within the UK
- Entry-level opportunity to start or develop a career in the travel industry
- Comprehensive training in travel products, destinations, booking systems, and customer service
- Hands-on experience supporting professional Travel Consultants
- Professional development and career progression opportunities
- Career progression towards Travel Consultant, Senior Travel Consultant, Travel Advisor, Travel Coordinator, or Travel Operations Executive roles
- Opportunity to work with airlines, hotels, tour operators, attractions, cruise companies, and other travel partners
- Exposure to domestic and international travel markets
- Opportunities to participate in supplier training, travel industry events, familiarisation trips, and promotional activities
- Collaborative, supportive, and growth-oriented work culture
- Competitive salary and benefits package
- Flexible remote working environment
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Skills
Travel Planning
Customer Service
Travel Research
Booking Coordination
Itinerary Preparation
CRM Systems
Microsoft Office
Google Workspace
GDS Platforms
Administrative Support
Time Management
Communication Skills
Destination Knowledge
Vendor Liaison
Detail Orientation
Organization
Location