SF Marine
Travel Consultant Assistat
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Job Vacancy: Travel Consultant Assistant
📍 Remote – United Kingdom
🕒 Flexible Working Schedule
💼 Job Level: Entry Level / Junior / Associate
💰 Basic Salary: £3,000+ per month
We are looking for a friendly, organised, detail-oriented, and customer-focused Travel Consultant Assistant to support travel consultants with customer enquiries, travel research, travel planning, administrative tasks, and travel-related information.
In this role, you will assist with a variety of travel-related activities, including destination research, holiday options, accommodation, attractions, local experiences, travel information, customer enquiries, travel documentation, and booking-related support.
This position is ideal for individuals who enjoy travel, customer service, organisation, research, communication, and learning about different destinations and tourism products, particularly those looking for a flexible remote working arrangement.
🎯 Key Responsibilities
- Assist Travel Consultants with daily travel-related tasks.
- Support customers with general travel enquiries and information requests.
- Gather and organise information about destinations, accommodation, attractions, activities, and travel products.
- Research suitable travel options based on customer preferences and requirements.
- Assist with preparing travel recommendations and travel information.
- Help compare different travel products, destinations, accommodation options, and experiences.
- Maintain accurate and organised customer and travel-related records.
- Assist with preparing travel documents, information sheets, and customer communications.
- Respond to routine customer enquiries through appropriate communication channels.
- Follow up with customers when additional information is required.
- Assist with booking-related enquiries, amendments, cancellations, and special requests where applicable.
- Keep travel product and destination information up to date.
- Assist Travel Consultants with customer follow-ups and administrative tasks.
- Communicate with relevant team members or travel suppliers when additional information is required.
- Support seasonal travel campaigns and promotional activities where appropriate.
- Complete assigned tasks accurately and within the required timeframe.
🤝 Customer Support & Travel Planning
The role focuses on providing practical support to Travel Consultants while helping customers receive clear and useful travel information.
Your work may include helping to:
- Understand customer travel preferences and general requirements.
- Collect relevant information about travel dates, destinations, budgets, and interests.
- Research suitable destinations and travel products.
- Prepare travel options for review by the Travel Consultant.
- Provide customers with basic and accurate travel information.
- Organise customer requests and follow-up tasks.
- Help identify alternative travel options when required.
- Support customers throughout different stages of the travel planning process.
- Maintain professional and friendly communication with customers.
- Ensure customer information is recorded accurately.
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The main focus of this position is to support Travel Consultants, organise travel information, assist with customer enquiries, and help ensure travel-related tasks are completed efficiently and accurately.
🌍 Travel Products & Destination Research
During your work, you will have the opportunity to learn about a wide range of domestic and international travel products, including:
- Holiday packages
- Hotels and accommodation
- Tourist attractions
- Local and cultural experiences
- City breaks
- Outdoor activities
- Family holidays
- Leisure travel
- Themed travel experiences
- Seasonal travel products
- International destinations
You will gradually develop knowledge of:
- Different countries and regions
- Popular travel destinations
- Accommodation options
- Tourist attractions
- Local experiences
- Different types of travellers
- Seasonal travel trends
- Travel products and services
- Customer travel preferences
- Tourism market developments
Through ongoing research and practical support, you will gain a broader understanding of travel products, destinations, customer requirements, tourism markets, and the travel planning process.
📋 Administrative & Organisational Support
Travel Consultant Assistants may also provide general administrative support to help travel-related activities run smoothly.
Your work may include:
- Organising customer information.
- Updating travel records.
- Preparing travel-related documents and information.
- Maintaining organised digital files.
- Tracking customer enquiries and follow-ups.
- Organising travel product information.
- Assisting with schedules and task lists.
- Preparing information for Travel Consultants.
- Checking information for accuracy and completeness.
- Supporting internal communication and coordination.
- Completing routine administrative tasks as assigned.
Strong organisation and attention to detail are important because the role involves managing different customer requests, travel information, and administrative tasks.
📣 Travel Information & Promotional Support
You may also assist with keeping travel information current and supporting relevant promotional activities.
Your work may include:
- Researching new destinations and travel products.
- Keeping track of seasonal travel offers.
- Collecting information about new accommodation and experiences.
- Supporting destination-focused campaigns.
- Helping prepare promotional travel information.
- Identifying travel products that may be relevant to particular customer interests.
- Assisting with seasonal travel campaigns where appropriate.
This helps ensure that Travel Consultants have access to current, relevant, and accurate travel information when assisting customers.
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💻 Working Arrangement
This is a remote position with flexible working arrangements.
Daily tasks can be completed using a:
- Smartphone
- Tablet
- Computer
There is no requirement to commute to a fixed office every day.
Working hours offer a degree of flexibility and can be arranged around your daily schedule.
As long as assigned customer enquiries, research tasks, administrative responsibilities, and other work are completed accurately and within the required timeframe, you can organise your working hours accordingly.
🛠 Digital Tools & Systems
You may use a variety of digital tools during your work, including:
- Microsoft Office
- Google Workspace
- Email and communication platforms
- Video conferencing platforms
- Customer management systems
- Travel booking or information systems
- Cloud-based document and file management tools
- Online research tools
Previous experience with these systems is advantageous but not essential, as training may be provided where appropriate.
✅ Basic Requirements
- An interest in travel, tourism, destinations, or travel planning.
- Interest in learning about travel products and tourism markets.
- Friendly and professional attitude towards customers.
- Good written and verbal communication skills.
- Good organisational and time-management skills.
- Strong attention to detail.
- Basic ability to use a smartphone, tablet, or computer.
- Ability to research and organise information accurately.
- Ability to follow instructions and established procedures.
- Ability to manage multiple tasks effectively.
- Ability to work independently.
- Willingness to learn about travel products and destinations.
- Comfortable working remotely with a flexible schedule.
- Responsible and reliable approach to completing assigned tasks.
Previous experience in any of the following areas would be an advantage, but is not essential:
- Travel / Tourism / Hospitality / Customer Service / Administration / Marketing / Digital Marketing / E-commerce / Business / Retail
No previous travel industry experience is required.
Applicants who are organised, willing to learn, communicate professionally, and have an interest in travel are encouraged to apply.
🌟 What You Can Develop
Through this role, you can develop practical knowledge and experience in:
- Travel consultancy support
- Customer service
- Travel planning
- Destination research
- Travel product knowledge
- Customer communication
- Administrative support
- Travel information management
- Tourism market awareness
- Travel trends
- Customer relationship management
- Digital communication
- Remote working and task management
You will gradually develop a stronger understanding of how Travel Consultants work with customers, how travel products are presented, and how different travel options can be matched to customer needs.
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