Emirates
Travel Consultant - Emirates Holidays
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Job Purpose
Emirates Holidays is the tour operating arm of Emirates, offering a broad range of curated holiday packages to top global destinations including Dubai, the Indian Ocean, the Far East, East Africa, South Africa & Australia. As part of the Emirates Group, we combine the strength of a world-renowned brand with a local, customer-focused approach in the UK. Our passionate team is dedicated to delivering exceptional service and creating unforgettable travel experiences for every customer.
Our Travel Consultants are responsible for creating memorable and seamless travel experiences for our customers, from initial enquiry through to departure and beyond. You will use your destination and product knowledge to build and sell a range of holiday options, including tailor-made, twin and multi-centre itineraries, while identifying opportunities to enhance each booking through relevant ancillary products and experiences.
We are looking for people who are commercially minded, customer focused and confident working in a fast-paced sales environment. You will be passionate about delivering excellent service, building strong customer relationships and achieving sales targets, while remaining flexible and composed when plans change or unexpected disruption occurs.
A day in the life of a Travel Consultant (Sales) could involve:
- Creating twin-centre, multi-centre and tailor-made itineraries, as well as selling from existing product ranges to help achieve sales KPIs.
- Identifying opportunities to upsell flights, accommodation, meal plans, excursions, tours and other ancillary products.
- Managing customer sales enquiries and correspondence within agreed service levels.
- Building strong customer relationships that reflect our brand values and encourage repeat business.
- Keeping up to date with our air and non-air product portfolio, including destination requirements, product updates, tours and excursions.
- Working with third-party suppliers to support and complete customer requirements.
- Responding confidently to cancellations, disruption and other unexpected situations before or after departure.
- Managing multiple priorities in a fast-paced sales environment.
- Supporting Team Leaders with sales-related activity, reporting and other ad hoc requirements where needed.
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Qualification
To Be Considered For This Role You Must Have
- Previous experience in a customer-facing sales environment, ideally within travel, tourism or aviation.
- Experience selling or creating holiday products, including tailor-made, twin-centre or multi-centre itineraries.
- Strong communication skills and the ability to build rapport with customers.
- A commercial mindset, with confidence identifying opportunities to upsell and maximise sales.
- The ability to manage multiple priorities accurately in a fast-paced environment.
- The ability to work independently and as part of a team.
- The unrestricted right to live and work in the UK.
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You Will Have An Edge If You Have
- Knowledge of a broad range of travel products, including flights, accommodation, excursions and tours.
- Experience using Salesforce or a similar CRM system.
- Experience working with third-party suppliers or travel partners.
- Fluency in one or more additional languages.
Salary & benefits
What is in it for me?
At Emirates Holidays, our rewards are designed to complement your career with a range of travel, lifestyle and wellbeing benefits.
- Sales commission to reward your contribution and performance.
- Unlimited standby travel across the Emirates global network, plus access to discounted confirmed tickets.
- Preferential hotel rates worldwide, making your own travel experiences even more rewarding.
- Access to the Emirates Platinum Card, unlocking a wide range of lifestyle, retail and travel privileges.
- Interline travel benefits with partner airlines, giving you even more ways to explore the world.
- Private health insurance, together with access to a health cash plan and Employee Assistance Programme.
- High street discounts across a broad range of retailers, services and everyday essentials.
- Season ticket loans to help make commuting more manageable.
This is more than a role—it’s an opportunity to build your career with one of the world’s most recognised travel brands while enjoying benefits that bring your own passion for travel to life.
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