Bishop Trains
Travel Consultant
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Working Pattern
The initial fixed working pattern is:
- Wednesday: 9:20am–4:20pm
- Friday: 6:20am–2:20pm
- Saturday: 8:20am–1:20pm
Following successful completion of the required training and probationary period, there may be an opportunity for the successful candidate to increase their hours and progress into a full-time Travel Consultant role. Any increase in hours will be subject to business requirements, satisfactory performance and separate agreement; it is not guaranteed.
About the Role
We’re looking for a friendly, reliable and customer-focused Travel Consultant to join our team at Bishop Auckland Railway Station.
As one of the first points of contact for passengers, you’ll provide a warm and professional welcome while helping customers plan journeys, purchase the right tickets and access accurate travel information. You’ll sell National Rail tickets and other travel products, assist passengers during disruption and help ensure that everyone visiting the station receives an excellent standard of service.
This is a varied, hands-on role combining customer service, travel advice, retail sales, cash handling and practical station support. Alongside serving customers, you’ll help keep the Travel Centre, waiting room, station frontage, platforms and customer facilities clean, safe and well presented.
You’ll receive training in our ticketing systems and operating procedures, so previous railway experience is not essential. What matters most is that you enjoy helping people, communicate confidently, pay close attention to detail and can be trusted to work responsibly and independently.
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Your Responsibilities
Your duties will include:
- Welcoming customers and providing friendly, impartial travel advice
- Planning journeys and providing information about fares, routes and connections
- Selling National Rail tickets using the Fujitsu STAR ticketing system
- Processing coach, ferry and hotel bookings where required
- Supporting customers during delays, cancellations and other disruption
- Handling cash, card payments, tills and floats accurately and securely
- Completing daily and shift-end cash balancing and reconciliation
- Serving customers purchasing confectionery and other retail products
- Receiving stock and maintaining tidy, attractive retail displays
- Opening and closing the Travel Centre securely
- Keeping the Travel Centre, waiting room, station frontage, platforms and toilets clean, safe and presentable
- Replenishing customer facilities, leaflet displays and publicity materials
- Identifying and reporting hazards, damage, vandalism or other concerns
- Using the station radio professionally and communicating clearly with colleagues
- Supporting occasional promotional, community and station activities
- Undertaking revenue-protection duties when appropriately directed and trained
About You
You’ll be well suited to this role if you:
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- Have excellent customer-service and communication skills
- Are friendly, approachable and confident dealing with the public
- Can handle money accurately and responsibly
- Pay close attention to detail and follow procedures consistently
- Are dependable, punctual and comfortable working independently
- Remain calm and professional during busy periods or service disruption
- Are willing to undertake cleaning and practical station-presentation duties
- Take pride in maintaining a welcoming, safe and professional environment
- Can maintain confidentiality and handle customer information appropriately
- Are available to work the advertised fixed hours
Previous experience in retail, travel, ticketing, hospitality or another customer-facing environment would be beneficial but is not essential. Knowledge of the railway, Bishop Auckland and the surrounding area would also be an advantage. Full role-specific training will be provided.
Why Join Us?
This is an opportunity to become part of a friendly team at the heart of Bishop Auckland’s railway station. You’ll undertake a genuinely varied role, meet and assist a wide range of customers, and have the opportunity to develop towards a full-time position after successfully completing your training and probation.
If you’re passionate about helping people and would take pride in representing Bishop Trains and Bishop Auckland Railway Station, we’d be delighted to hear from you.
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