Intend To Marketing
Travel Customer Service
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Travel Customer Service
Location: United Kingdom
Job Type: Full-Time / Part-Time
Experience Level: Entry-Level / Associate
Job Overview
We are seeking a friendly and customer-focused Travel Customer Service professional to assist customers with travel enquiries, bookings, reservations, and general travel-related support.
The successful candidate will communicate with customers through various channels, resolve enquiries efficiently, and help ensure a smooth and positive travel experience.
Key Responsibilities
- Respond to customer enquiries through phone, email, live chat, or other support channels.
- Assist customers with travel bookings, reservations, amendments, and cancellations.
- Provide accurate information about flights, hotels, tours, destinations, and travel services.
- Help customers resolve booking and travel-related issues.
- Liaise with airlines, hotels, tour operators, and other travel suppliers when required.
- Maintain accurate customer records and booking information.
- Follow up on customer requests and outstanding enquiries.
- Provide clear guidance on travel arrangements, policies, and procedures.
- Escalate complex complaints or issues to the appropriate team.
- Maintain a high standard of customer service and professionalism.
- Identify opportunities to improve customer satisfaction and service processes.
- Keep up to date with travel products, destinations, and relevant industry information.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- Interest in travel, tourism, hospitality, or customer service.
- Excellent written and verbal communication skills.
- Friendly, professional, and customer-focused approach.
- Strong problem-solving and interpersonal skills.
- Good attention to detail and accuracy.
- Ability to handle multiple customer enquiries efficiently.
- Good computer and digital communication skills.
- Ability to work independently and as part of a team.
- Previous customer service, travel, tourism, or hospitality experience is beneficial but not essential.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Preferred Skills
- Knowledge of UK and international travel destinations.
- Familiarity with booking, reservation, CRM, or customer support systems.
- Experience handling customer enquiries through phone, email, or live chat.
- Knowledge of airlines, hotels, tour operators, travel agencies, or holiday packages.
- Good complaint-handling and conflict-resolution skills.
- Experience in a travel or tourism environment is advantageous.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location