C&M Travel Recruitment
Travel Customer Service Executive
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Travel Customer Service Executive
This global travel company is looking for an experienced Travel Customer Service Executive to join their team, to provide exceptional service to customers from the time their booking is confirmed all the way through to their post-holiday experience. This is a great opportunity for an experienced travel customer service professional with experience of working in a travel operations or a customer service-based role to join this amazing travel company.
This role will be working Mon-Fri 9am-5.30pm (flexi time available). Salary up to £35,000 homebased/Hybrid working London with a range of company benefits and staff travel opportunities. Travel experience is essential for this role and candidates must be located in the South of England.
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Travel Customer Service Executive - Role & Responsibilities:
- Responsible for handling pre-travel client and supplier changes, taking ownership to ensure a satisfactory outcome for the customer.
- Provide support to customers in relation to pre and post-holiday complaints, investigating and negotiating with suppliers to reclaim any compensation paid.
- Providing support to customers in resort with any issues arising, both directly and via local ground agents.
Travel Customer Service Executive - Skills & Experience Required:
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- Experience in the travel industry is ESSENTIAL ideally from a Tour Operator/Touring or Worldwide Travel company in an operations or customer service capacity.
- Exceptional customer service skills with a genuine desire to always ensure customer satisfaction.
- Pro-active approach to problem solving whilst taking a calm, measured approach, balancing the needs of the customer whilst remaining commercially astute.
- Excellent verbal and written communication skills.
Please apply for the position of Travel Customer Service Executive online or email your cv to rachel@candm.co.uk or call Rachel on 01612384491.
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