National Food Industries
Travel Customer Servicee
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Travel Customer Service
🛠 Job Vacancy: Travel Customer Service Representative 📍 Remote – United Kingdom 🕒 Flexible Working Schedule 💼 Job Level: Entry Level / Junior / Associate 💰 Basic Salary: £3,000+ per month
We are looking for a friendly, organised, and customer-focused Travel Customer Service Representative with an interest in travel, tourism, destinations, and customer service.
In this role, you will assist customers with travel-related enquiries, provide clear and relevant information, and support customers throughout different stages of their travel planning and booking experience.
You will have the opportunity to work with a variety of travel-related products and services, including holiday packages, hotels and accommodation, tourist attractions, local experiences, city breaks, outdoor activities, themed travel experiences, seasonal travel products, and other travel-related services.
This position is ideal for individuals who enjoy travel, customer service, communication, problem-solving, destination research, and helping customers, particularly those looking for a flexible remote working arrangement.
🎯 Key Responsibilities
- Respond to customer enquiries and provide relevant travel information.
- Understand customer questions, preferences, travel dates, budgets, and general requirements.
- Provide clear information regarding destinations, accommodation, attractions, activities, and travel products.
- Assist customers in understanding different travel options and services.
- Help customers compare available travel products based on their needs.
- Support customers throughout the travel planning and decision-making process.
- Provide accurate and easy-to-understand information to customers.
- Respond to customer questions through appropriate communication channels.
- Follow up with customers regarding enquiries, requested information, and travel-related matters.
- Assist with booking-related enquiries, changes, amendments, cancellations, and special requests where applicable.
- Provide alternative options when the original travel choice is unavailable or unsuitable.
- Communicate with relevant team members or travel suppliers when additional information is required.
- Maintain accurate and organised customer and travel-related records.
- Review travel information to ensure that customer responses are accurate and up to date.
- Stay informed about relevant travel products, destinations, seasonal offers, and travel conditions.
- Handle customer enquiries professionally and within the required timeframe.
- Complete assigned daily customer service and travel-related tasks accurately.
🤝 Customer Service & Customer Support
The role focuses on providing customers with a professional, helpful, and personalised service throughout their travel journey. Your work may include helping to:
- Understand the individual needs and expectations of different travellers.
- Answer customer questions clearly and professionally.
- Provide relevant travel information based on customer requirements.
- Help customers understand different travel products and services.
- Recommend suitable alternatives when requested options are unavailable.
- Assist customers with general booking-related questions.
- Provide support before, during, and after the travel planning process where applicable.
- Follow up with customers to ensure that their enquiries have been properly addressed.
- Maintain positive and professional customer relationships.
- Communicate important travel information in a simple and understandable way.
- Support customers with general changes, amendments, cancellations, and special requests where applicable.
- Escalate complex enquiries to the appropriate team member or travel supplier when necessary.
- Support seasonal travel campaigns and customer communications where relevant.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The main focus of this position is to provide helpful travel-related customer service, understand customer requirements, answer enquiries accurately, and support customers in finding suitable travel information and solutions. The role combines customer service, communication, travel information, problem-solving, and basic knowledge of travel products.
🌍 Travel Products & Destination Knowledge
During your work, you will have the opportunity to learn about a wide range of domestic and international travel products, including:
- Holiday packages
- Hotels and accommodation
- Tourist attractions
- Local and cultural experiences
- City experiences
- Outdoor activities
- Themed travel experiences
- Seasonal travel products
- Family holidays
- Leisure travel
- International destinations
You will also gradually develop knowledge of:
- Travel characteristics of different countries and regions.
- Common questions and requirements from different types of travellers.
- Different types of accommodation and travel products.
- Seasonal changes within the tourism market.
- Popular and emerging travel destinations.
- Different travel styles and customer preferences.
- Travel-related services and experiences.
- Seasonal travel trends and promotional periods.
- Changes in traveller demand and customer preferences.
- Common customer service situations within the travel industry.
Through ongoing participation, you will gain a broader understanding of travel products, destinations, customer expectations, traveller preferences, tourism markets, and the factors that influence customers when choosing travel services.
📣 Customer Communication & Travel Information Support
Travel Customer Service Representatives may also support travel companies by staying informed about new products, seasonal offers, destinations, and relevant customer communications. Your work may include:
- Keeping up to date with new travel products and destinations.
- Understanding seasonal travel offers and relevant promotions.
- Providing customers with information about suitable travel products.
- Helping customers discover new destinations and travel experiences.
- Providing accurate information about promotional travel products.
- Supporting customer communications during seasonal travel campaigns.
- Answering general questions about travel products and services.
- Communicating product features and benefits clearly to customers.
- Providing appropriate information based on individual customer requirements.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This aspect of the role supports the customer experience by ensuring that customers receive current, relevant, accurate, and easy-to-understand travel information.
💻 Working Arrangement
This is a remote position with flexible working arrangements.
Daily tasks can be completed using a:
- Smartphone
- Tablet
- Computer
There is no requirement to commute to a fixed office every day.
Working hours offer a degree of flexibility and can be arranged around your daily schedule, making the position suitable for individuals looking for a more flexible way of working.
As long as assigned customer enquiries, travel-related customer service tasks, and other responsibilities are completed accurately and within the required timeframe, you can organise your working hours accordingly.
✅ Basic Requirements
- An interest in travel, tourism, customer service, or destinations.
- Interest in learning about travel products and tourism markets.
- Basic ability to use a smartphone, tablet, or computer.
- Ability to understand and follow work instructions.
- Friendly and professional attitude towards customers.
- Good written and verbal communication skills.
- Good listening and communication skills.
- Good attention to detail.
- Good organisational and time-management skills.
- Ability to work independently.
- Ability to understand customer questions and requirements.
- Ability to provide clear and appropriate information.
- Ability to manage different customer enquiries and tasks effectively.
- Willingness to learn about destinations, travel products, and customer service.
- Comfortable working remotely with a flexible schedule.
- Ability to remain professional when dealing with different types of customer enquiries.
Previous experience in any of the following areas would be an advantage, but is not essential:
- Travel / Tourism / Hospitality / Customer Service / Retail / Sales / Marketing / Digital Marketing / E-commerce / Business / Media
No previous experience is required. Applicants who are willing to learn, communicate professionally, follow instructions, and complete their work responsibly are encouraged to apply.
🌟 What You Can Develop
Through this role, you can develop practical knowledge and experience in:
- Travel customer service
- Customer communication
- Travel information management
- Customer support
- Travel product knowledge
- Destination knowledge
- Problem-solving
- Customer enquiry handling
- Traveller preferences
- Tourism market awareness
- Travel trends
- Seasonal travel products
- Remote working and task management
You will gradually develop a stronger understanding of how travel companies support their customers, how travellers evaluate different travel options, how customer enquiries are handled, and how accurate travel information can be provided according to individual customer needs.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location