UM6P- Center for African Studies (CAS)
Travel Customer Servicee
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Job Vacancy: Travel Customer Service
📍 Remote – United Kingdom
🕒 Flexible Working Schedule
💼 Job Level: Entry Level / Junior / Associate
💰 Basic Salary: £3,000+ per month
We are looking for a friendly, organised, and customer-focused Travel Customer Service professional with an interest in travel, tourism, destinations, and customer support.
In this role, you will assist customers with travel-related enquiries, provide relevant information, support travel planning, and help customers throughout different stages of their travel experience.
You will have the opportunity to work with a variety of travel products, including tour packages, hotels and accommodation, tourist attractions, local experiences, city tours, outdoor activities, themed tours, seasonal travel products, and other travel-related services.
This position is ideal for individuals who enjoy travel, customer service, communication, destination research, problem-solving, organisation, and helping customers find suitable travel experiences, particularly those looking for a flexible remote working arrangement.
🎯 Key Responsibilities
- Respond to customer enquiries and provide relevant travel information.
- Understand customer preferences, interests, travel dates, budgets, and general requirements.
- Assist customers with questions relating to destinations, tours, accommodation, attractions, activities, and travel experiences.
- Research suitable travel options based on individual customer requirements.
- Help customers compare different tours, destinations, accommodation options, and travel products.
- Provide clear and accurate information about travel products and services.
- Assist customers with travel planning and general travel-related questions.
- Prepare and organise travel information, itineraries, options, and relevant documents.
- Respond to customer questions through appropriate communication channels.
- Follow up with customers regarding enquiries, requested information, and outstanding requirements.
- Assist with booking-related enquiries, changes, amendments, cancellations, and special requests where applicable.
- Help resolve customer questions or issues by providing appropriate information and support.
- Maintain accurate and organised customer and travel-related records.
- Review travel product information to ensure customer information and recommendations are accurate and up to date.
- Stay informed about relevant destinations, tours, seasonal offers, travel conditions, and activities.
- Communicate with appropriate team members, tour operators, hotels, activity providers, or travel suppliers when additional information is required.
- Assist with coordinating customer requests and updates to travel arrangements where applicable.
- Complete assigned daily customer service and travel support tasks accurately and within the required timeframe.
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🤝 Customer Service & Travel Support
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The role focuses on providing professional customer service while helping travellers with their questions, travel requirements, and general planning needs.
Your work may include helping to:
- Understand the individual needs and expectations of different travellers.
- Answer customer questions in a friendly, professional, and helpful manner.
- Assist customers in finding travel products and experiences that match their interests.
- Help customers discover destinations, attractions, and experiences they may not have considered.
- Present travel information in a clear and easy-to-understand way.
- Provide alternative options when the original choice is unavailable or unsuitable.
- Support customers before, during, and after the travel planning process.
- Maintain professional communication and build positive customer relationships.
- Follow up on enquiries and provide additional information when required.
- Assist customers with travel schedules, itineraries
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