Jack & Jill
Travel Operations & Client Support Executive (£27,000 – £33,000) at Crown Journey
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This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Travel Operations & Client Support Executive
Salary
£27,000 – £33,000
Company Description
Crown Journey is a small, ambitious boutique travel company in Telford, Shropshire, designing bespoke high-end UK travel experiences for American clients. As a specialist destination management company, they partner with US travel advisors to deliver flawless, luxury itineraries that showcase Britain beyond the typical tourist path for premium travelers.
Job Description
As the operational backbone of Crown Journey, you will take full ownership of luxury UK trips after the point of sale. You will manage everything from complex bookings and supplier logistics to live on-the-ground support. This role demands exceptional detail, proactive problem-solving, and the ability to handle high-pressure situations independently to ensure seamless client experiences.
Location
Telford, UK
Why this role is remarkable
- True ownership: You manage every trip from start to finish, exercising complete autonomy and judgment without the burden of corporate layers or rigid scripts.
- Unique Market Position: Join an ambitious team serving high-end American clients, focusing on exclusive, bespoke luxury experiences across the UK and Ireland.
- Modern Tech Stack: Work in a forward-thinking environment where using AI tools like ChatGPT and Claude is a core requirement for efficiency and smarter operations.
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What You Will Do
- Coordinate and book all trip elements, including luxury hotels, private guides, and unique experiences, ensuring every minute detail is perfectly planned before departure.
- Serve as the primary contact for live operations, resolving real-time issues such as travel delays or supplier changes across different time zones.
- Proactively communicate with high-end clients and US travel agents, providing regular updates and maintaining the company’s reputation for flawless execution and service.
The ideal candidate
- Demonstrates a proven track record of radical self-sufficiency and independent problem-solving in high-pressure environments like travel, hospitality, or events.
- Possesses impeccable organizational skills and extreme attention to detail, with the ability to manage complex logistics without dropping any responsibilities.
- Proficient in using AI productivity tools like ChatGPT or Claude as part of a daily workflow to enhance speed and decision-making.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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