Comunidade Remuneração e Benefícios Brasil (RB BR)
Travel Operations Specialist
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Vacancy: Travel Operations Specialist
📍 Remote – United Kingdom
🕒 Flexible Working Schedule
💼 Job Level: Entry Level / Junior / Associate
💰 Basic Salary: £3,000+ per month
We are looking for a friendly, organised, detail-oriented, and reliable Travel Operations Specialist with an interest in travel, tourism, travel planning, customer service, and operational coordination.
In this role, you will support the day-to-day coordination of travel-related services, assist with travel enquiries and arrangements, organise relevant information, and help ensure that travel products and customer requirements are handled accurately and efficiently.
You will have the opportunity to work with a variety of travel products and services, including holiday packages, hotels and accommodation, flights, transfers, tourist attractions, local experiences, activities, city breaks, group travel, themed travel experiences, seasonal travel products, and other travel-related services.
This position is ideal for individuals who enjoy travel, organisation, planning, communication, problem-solving, coordinating information, and learning about different tourism markets, particularly those looking for a flexible remote working arrangement.
Key Responsibilities
- Support the day-to-day coordination of travel-related enquiries and operational tasks.
- Review customer requirements, travel dates, destinations, budgets, and general preferences.
- Assist with organising suitable travel options and related services.
- Coordinate information relating to accommodation, activities, attractions, transfers, and other travel products.
- Review travel arrangements and ensure relevant information is accurate and complete.
- Assist with booking-related enquiries, amendments, changes, cancellations, and special requests where applicable.
- Organise travel information and maintain accurate records.
- Communicate with relevant team members, travel suppliers, and service providers when additional information is required.
- Follow up on outstanding enquiries, requests, and operational tasks.
- Assist with checking availability and relevant travel product information.
- Help identify alternative travel arrangements when the original option is unavailable or unsuitable.
- Ensure customer and travel-related information is recorded accurately.
- Monitor assigned tasks and complete them within the required timeframe.
- Assist with resolving routine operational issues and escalate complex matters when necessary.
- Review travel product information to ensure that operational information remains current.
- Support the preparation and organisation of travel-related documents and information.
- Maintain professional communication with customers, colleagues, and relevant travel partners.
- Complete other assigned travel operations and administrative tasks as required.
Travel Operations & Coordination
The role focuses on supporting the smooth coordination of travel-related services while ensuring that customer requirements and operational details are handled accurately.
Your work may include helping to:
- Review and organise customer travel requirements.
- Coordinate different elements of a travel arrangement.
- Ensure relevant booking and travel information is complete and accurate.
- Communicate with travel suppliers and internal teams.
- Track outstanding travel-related requests.
- Provide updates regarding travel arrangements when required.
- Assist with changes, amendments, cancellations, and special requests.
- Identify suitable alternatives when travel arrangements need to be adjusted.
- Help ensure that travel services are coordinated according to customer requirements.
- Organise information from different travel products and service providers.
- Support customers and colleagues with travel-related operational questions.
- Follow established procedures when handling travel-related tasks.
- Escalate unusual or complex operational issues to the appropriate team member.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The main focus of this position is to support efficient travel operations, coordinate travel-related information, maintain accurate records, and help ensure that customer travel arrangements are organised effectively.
The role combines travel knowledge, operational coordination, customer service, administration, communication, organisation, and problem-solving.
Travel Products & Operations Knowledge
During your work, you will have the opportunity to learn about a wide range of travel products and operational services, including:
- Holiday packages
- Hotels and accommodation
- Flights
- Airport and local transfers
- Tourist attractions
- Local experiences
- Tours and activities
- City breaks
- Family holidays
- Group travel
- Leisure travel
- Outdoor activities
- Themed travel experiences
- Seasonal travel products
- International destinations
You will also gradually develop knowledge of:
- How different travel products are organised and coordinated.
- The operational requirements of different types of travel services.
- Accommodation and travel service processes.
- Travel booking and reservation procedures.
- Customer requirements and travel preferences.
- Travel supplier and service-provider communication.
- Seasonal changes within the tourism industry.
- Common travel-related operational issues.
- Travel arrangements and itinerary information.
- Different tourism products and their operational characteristics.
- Factors that can affect travel arrangements and customer requirements.
Through ongoing participation, you will gain a broader understanding of travel operations, tourism products, booking processes, supplier coordination, customer requirements, travel planning, and the operational factors involved in delivering travel services.
Travel Information & Supplier Coordination
Travel Operations Specialists may also support travel companies by maintaining accurate information about travel products, suppliers, destinations, seasonal services, and operational requirements.
Your work may include:
- Keeping up to date with travel product information.
- Reviewing accommodation, activity, attraction, and transfer details.
- Communicating with relevant travel suppliers and service providers.
- Requesting additional information when required.
- Checking operational details relating to travel arrangements.
- Assisting with supplier and customer enquiries.
- Supporting changes to existing travel arrangements.
- Organising information received from different travel partners.
- Helping ensure that travel information is communicated accurately.
- Supporting seasonal travel campaigns and new product launches where relevant.
- Monitoring changes that may affect customer travel arrangements.
- Assisting internal teams with accurate and up-to-date travel information.
This aspect of the role supports efficient travel operations by ensuring that relevant information is organised, accurate, accessible, and communicated effectively.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Working Arrangement
This is a remote position with flexible working arrangements.
Daily tasks can be completed using a:
- Smartphone
- Tablet
- Computer
There is no requirement to commute to a fixed office every day.
Working hours offer a degree of flexibility and can be arranged around your daily schedule, making the position suitable for individuals looking for a more flexible way of working.
As long as assigned travel operations, customer enquiries, administrative tasks, follow-ups, and other responsibilities are completed accurately and within the required timeframe, you can organise your working hours accordingly.
Basic Requirements
- An interest in travel, tourism, travel planning, or travel operations.
- Interest in learning about different travel products and tourism markets.
- Basic ability to use a smartphone, tablet, or computer.
- Ability to understand and follow work instructions and operational procedures.
- Friendly and professional attitude towards customers and colleagues.
- Good written and verbal communication skills.
- Good attention to detail.
- Strong organisational and time-management skills.
- Ability to work independently.
- Ability to organise and process information accurately.
- Ability to manage multiple tasks and enquiries effectively.
- Ability to communicate with different team members and service providers.
- Willingness to learn about travel products, destinations, and operational processes.
- Comfortable working remotely with a flexible schedule.
- Ability to identify routine issues and seek appropriate solutions.
- Responsible approach to handling customer and travel-related information.
Previous experience in any of the following areas would be an advantage, but is not essential:
- Travel / Tourism / Hospitality / Customer Service / Travel Operations / Administration / Logistics / Marketing / Digital Marketing / E-commerce / Business / Media
No previous experience is required. Applicants who are willing to learn, communicate professionally, follow instructions, and complete their work responsibly are encouraged to apply.
What You Can Develop
Through this role, you can develop practical knowledge and experience in:
- Travel operations
- Travel coordination
- Travel planning
- Booking administration
- Travel product knowledge
- Destination knowledge
- Supplier communication
- Customer service
- Travel information management
- Operational problem-solving
- Travel documentation
- Customer communication
- Tourism market awareness
- Travel trends
- Remote working and task management
You will gradually develop a stronger understanding of how travel companies coordinate different products and services, how travel arrangements are managed behind the scenes, how suppliers and service providers work together, and how operational accuracy contributes to a positive customer experience.
Join Us
If you are passionate about travel, organisation, planning, problem-solving, and helping create smooth travel experiences, we would love to hear from you.
Join us as a Travel Operations Specialist and develop your knowledge of the travel industry while supporting the coordination of travel products, customer requirements, suppliers, bookings, and travel-related services.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location