Your work may include helping to:

• Organise travel information and project requirements.
• Coordinate different stages of travel planning.
• Track customer requests and project-related tasks.
• Communicate with customers and relevant team members.
• Collect information from travel suppliers and other relevant sources.
• Compare available travel products and services.
• Identify alternative options when required.
• Follow up on outstanding requests and actions.
• Keep project information accurate and organised.
• Support the smooth completion of travel-related projects.
• Ensure relevant information is communicated clearly and on time.

The main focus of this position is to coordinate travel-related tasks, organise information, support customers and team members, follow up on outstanding matters, and help ensure projects are completed efficiently and accurately.

🌍 Travel Products & Destination Knowledge

During your work, you will have the opportunity to develop knowledge of a wide range of domestic and international travel products, including:

• Holiday packages
• Hotels and accommodation
• Tourist attractions
• Local and cultural experiences
• City breaks
• Outdoor activities
• Themed travel experiences
• Seasonal travel products
• Family holidays
• Leisure travel
• International destinations
• Travel-related services and activities

You will also gradually develop knowledge of:

• Different destinations and regions.
• Travel characteristics of different countries.
• Accommodation and tourism products.
• Different traveller preferences and requirements.
• Seasonal changes within the travel market.
• Travel planning considerations.
• Popular and emerging destinations.
• Different types of travel experiences.
• Changes in travel products and customer demand.
• Relevant travel information and conditions.
• Travel project coordination and planning processes.

Through ongoing participation, you will gain a broader understanding of travel products, destinations, project coordination, customer requirements, travel planning, travel services, and the factors involved in organising successful travel-related projects.

📞 Travel Project Coordination & Problem Support

Travel Project Coordinators may assist with a variety of routine travel-related coordination tasks.

Your work may include:

• Coordinating travel-related projects and activities.
• Tracking project requirements and deadlines.
• Answering questions about travel products and destinations.
• Providing information about accommodation and travel experiences.
• Helping customers and team members understand available options.
• Assisting with changes or amendments where applicable.
• Coordinating alternative options when necessary.
• Collecting additional information required to complete a project or resolve an issue.
• Communicating with relevant suppliers or team members.
• Following up on unresolved enquiries and outstanding tasks.
• Maintaining accurate project and customer records.
• Monitoring the progress of assigned tasks.
• Escalating issues that require specialised assistance.

The aim is to ensure that travel-related projects and customer requirements are handled in an organised, accurate, timely, and professional manner.

💻 Working Arrangement

This is a remote position with flexible working arrangements.

Daily tasks can be completed using a:

• Smartphone
• Tablet
• Computer

There is no requirement to commute to a fixed office every day.

Working hours offer a degree of flexibility and can be arranged around your daily schedule, making the position suitable for individuals looking for a more flexible way of working.

As long as assigned travel projects, coordination tasks, customer enquiries, and other responsibilities are completed accurately and within the required timeframe, you can organise your working hours accordingly.

✅ Basic Requirements

• An interest in travel, tourism, destinations, or travel planning.
• Interest in learning about travel products and travel services.
• Basic ability to use a smartphone, tablet, or computer.
• Ability to understand and follow work instructions.
• Friendly and professional attitude towards customers and team members.
• Good written and verbal communication skills.
• Good attention to detail.
• Good organisational and time-management skills.
• Ability to coordinate multiple tasks.
• Ability to work independently.
• Ability to understand project requirements and customer needs.
• Ability to research and process travel information accurately.
• Ability to manage different tasks and priorities effectively.
• Willingness to learn about destinations, travel products, and project coordination.
• Comfortable working remotely with a flexible schedule.

Previous experience in any of the following areas would be an advantage, but is not essential:

• Travel / Tourism
• Hospitality
• Customer Service
• Project Coordination
• Administration
• Marketing
• Digital Marketing
• E-commerce
• Business
• Media

No previous experience is required. Applicants who are willing to learn, communicate professionally, follow instructions, coordinate tasks responsibly, and complete their work accurately are encouraged to apply.

🌟 What You Can Develop

Through this role, you can develop practical knowledge and experience in:

• Travel project coordination
• Travel planning
• Customer service
• Project and task management
• Destination knowledge
• Travel product knowledge
• Accommodation and travel services
• Customer communication
• Problem-solving and enquiry handling
• Travel coordination
• Supplier and team communication
• Travel industry awareness
• Remote working and task management
• Organisation and time management

You will gradually develop a stronger understanding of how travel services operate, how travel projects are organised, how different tasks are coordinated, how customers evaluate travel options, and how effective communication and accurate information contribute to successful project completion.