Absolute Escapes
Travel Sales Assistant (Minimum 4 month fixed term)
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Who Are We?
Absolute Escapes was established in Edinburgh in 2004 and is an award-winning specialist in walking holidays and tailor-made travel in the UK & Ireland.
Our first-hand knowledge and meticulous attention to detail is key to exceeding the expectations of our clients from around the world. By listening carefully to our clients’ requirements and planning fabulous itineraries where the logistics work, we allow people to hold onto their spirit of adventure - no matter how busy their lives have become.
We’re never so lost in logistics that we forget that our holidays allow people to spend precious time reconnecting with nature, with each other, and rejuvenating. Each holiday we book is as individual as the person it is created for.
Job description
We’re looking for an ambitious and enthusiastic individual to join our experienced sales team as a Travel Sales Assistant for a minimum of four months, with the opportunity to develop your skills and build a career within the tourism industry.
Working at Absolute Escapes, you’ll have the opportunity to turn your passion for travel into a career. You’ll join our dedicated team, helping to create personalised holiday itineraries, build relationships with clients and deliver exceptional customer service throughout the sales journey.
You’ll be involved in the full sales process, from responding to new enquiries, through to creating tailored proposals, following up with clients and converting leads into bookings. You’ll also develop your knowledge of our destinations and products, helping clients choose the right holiday for their needs.
You’ll be highly organised, with meticulous attention to detail and excellent written and verbal communication skills. You’ll be confident communicating with clients, enjoy building genuine relationships and be motivated and driven to turn enquiries into bookings.
This role would suit someone with a keen interest in travel, the outdoors and communication, as well as a good knowledge of the UK and Ireland as tourism destinations.
Location
While this is an office-based role, there is the opportunity to combine this with remote working for 40% of your working hours. Absolute Escapes office is located in the heart of Edinburgh at Dovecot Studios, 10 Infirmary Street, Edinburgh, EH1 1LT.
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Duties and Responsibilities
- Convert Leads into Bookings: Manage the full sales journey from initial enquiry through to confirmed booking, ensuring every detail is clearly communicated and handled professionally.
- Build Client Relationships: Develop strong relationships with clients from around the world, using your destination knowledge and expertise to understand their preferences and requirements.
- Create Exceptional Holidays: Build inspiring tailormade and walking itineraries that are practical, meticulously planned and designed to exceed client expectations.
- Develop Product Knowledge: Research destinations, routes, accommodation and new travel experiences to strengthen your product knowledge and support itinerary planning and sales.
- Be Part of the Team: Work alongside our experienced sales team in a friendly, dynamic environment, learning from their expertise, sharing ideas and contributing to team targets.
- Develop Your Skills: Take part in training and develop your skills in travel sales, customer service and the wider tourism industry.
Skills, Knowledge and Experience
- A genuine passion for travel, walking and the outdoors, coupled with good familiarity of the UK and Ireland as tourism destinations
- Strong communication skills, with the ability to build genuine client relationships, understand their needs, inspire them with ideas and confidently convert enquiries into bookings.
- Commercially aware and results-focused, with a willingness to take ownership of sales targets and contribute to the wider success of the business.
- Outstanding written and verbal communication skills with an ability to interact clearly and professionally by phone and email
- Excellent organisation skills and meticulous attention to detail are essential
- A strong commitment to delivering outstanding customer experiences and exceeding expectations
- A real people person who thrives on interacting with a variety of people and relishes working as part of an energetic and enthusiastic team
- A high level of motivation and outstanding work ethic with the ability to work on your own initiative within a small entrepreneurial business
- Excellent computer literacy with fluency in Google Workspace, including Google Sheets
- Although a degree is not essential, an excellent command of both written and spoken English and strong numerical skills are required
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Hours
- Monday to Friday
- 09.00 – 17.00
- 35 hours per week with 1 hour for lunch
Start Date
Ideally, the start date for this role will be November 2026. However, we can be flexible by a few weeks for the right candidate.
Why Choose to Join Our Team?
- Competitive starting salary of £23,250 pa
- Participate in a performance-driven bonus program tied to the company's sales objectives, accessible upon the successful completion of the probationary period
- Enrolment in the Company’s Pension Scheme
- 20 days annual holiday, increasing to 23 days after 3 years service and 25 days after 5 years service
- 8 public holidays
- An additional 5 days unpaid leave can be taken per annum after successful completion of probationary period
- Flexible working hours including a blend of office-based and remote work arrangements
- Monthly social nights including a company allowance towards entertainment
- Enrollment in Pirkx membership, offering a comprehensive selection of more than 40 well-being benefits aimed at enhancing health, prosperity, and overall happiness
- Fresh fruit deliveries
- Join company volunteering days such as tree planting in the Scottish Borders for the John Muir Trust
- Regular team meetings as well as learning and development opportunities
- Opportunity to progress your career within the company
How to Apply
Please send a copy of your CV and a cover letter explaining why you would be an asset to our team AND describing your favourite place in the UK or Ireland. The closing date for applications is the 9th October 2026.
Email: Andy Gabe – andy@absoluteescapes.com
OR
Post: Andy Gabe, Absolute Escapes, Dovecot Studios, 10 Infirmary Street, Edinburgh, EH1 1LT
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