TravelEssence UK
Travel Specialist
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Are you commercially minded, great with people and passionate about Australia or New Zealand?
TravelEssence is looking for a Travel Specialist to join our growing UK team. You’ll use your first-hand destination knowledge to understand what each customer is looking for, create completely tailor-made holidays and confidently guide them from their first conversation through to booking.
This is a consultative sales role built around strong relationships, thoughtful advice and destination expertise. You won’t be selling off-the-shelf packages. Instead, you’ll take the time to understand how each customer wants to travel and recommend the routes, stays and experiences that suit them best.
What you'll be doing
- Hold consultations by phone, online and face-to-face to understand each customer’s interests, travel style, priorities and budget.
- Use your destination and product knowledge to create tailor-made itineraries.
- Recommend routes, accommodation and experiences, and clearly explain your recommendations.
- Present proposals with confidence and proactively follow up opportunities through to booking.
- Build strong customer relationships throughout the sales process.
- Give presentations and represent TravelEssence at customer events.
- Manage your own enquiries and opportunities while keeping our CRM up to date.
- Continue developing your knowledge of Australia, New Zealand and our product portfolio.
- Work closely with colleagues in the UK and across our international teams.
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What we're looking for
First-hand knowledge of Australia and/or New Zealand is essential. You should have travelled or lived in one or both destinations and be able to talk naturally and enthusiastically about your own experiences.
You’ll also need:
- Strong experience in customer-facing, relationship-building or sales roles.
- Excellent communication and listening skills.
- Confidence speaking with customers by phone, online, face-to-face and in presentations.
- Strong organisation and time management, with the ability to manage several customers and itineraries at once.
- A proactive, independent approach and confidence following up opportunities.
- The ability to understand individual customer needs and turn them into personalised recommendations.
- Strong written communication skills and attention to detail.
- The legal right to work in the UK.
Travel industry experience is welcome, but it isn’t essential. We’re equally interested in candidates from sales, hospitality and other customer-facing backgrounds who bring strong commercial awareness and genuine destination knowledge.
How and where you'll work
This is a full-time, remote-based role in the UK, with plenty of flexibility over where you work. Our London and Manchester offices are available whenever you’d like to use them, with no set number of office days.
Meeting customers face-to-face is still an important part of the role, so you’ll need to be able to travel to London and/or Manchester for appointments and occasional meetings. Travel expenses will be covered by TravelEssence.
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Some customer appointments, presentations and events may take place in the evenings or at weekends, so flexibility around working hours is important.
What you'll get from us
- Above industry-standard base remuneration.
- An achievable bonus scheme.
- A high degree of independence and flexibility.
- A company laptop and phone.
- Access to our London and Manchester offices, with relevant travel expenses covered.
- Regular opportunities for familiarisation travel to Australia and/or New Zealand.
- Extensive destination and product training.
- Real ownership of your customer relationships.
- The freedom to create genuinely tailor-made journeys.
- A friendly, international working environment.
- Opportunities to develop your career within a growing specialist travel company.
Interested? If you know Australia or New Zealand from first-hand experience, enjoy building relationships and are motivated by turning great conversations into bookings, we’d love to hear from you.
Please apply by sending the following to jobs@travelessence.co.uk:
- Your current CV.
- A short cover letter or introduction explaining why you’d be a good fit.
- A little about your own travel or lived experience in Australia and/or New Zealand.
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