GESTIMUSA SL
Travel Support Specialist
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🛠 Job Vacancy: Travel Support Specialist
📍 Remote – United Kingdom
🕒 Flexible Working Schedule
💼 Job Level: Entry Level / Junior / Associate
💰 Basic Salary: £3,000+ per month
We are looking for a friendly, organised, and customer-focused Travel Support Specialist with an interest in travel, destinations, customer service, and travel planning.
In this role, you will provide customers with practical support and information throughout different stages of their travel planning process. You will assist with travel enquiries, destination information, accommodation options, activities, travel arrangements, and other travel-related services.
You will have the opportunity to work with a variety of travel products and services, including holiday packages, hotels and accommodation, tourist attractions, local experiences, city breaks, outdoor activities, themed travel experiences, seasonal travel products, and other travel-related services.
This position is ideal for individuals who enjoy travel, customer service, problem-solving, destination research, travel planning, and helping people, particularly those looking for a flexible remote working arrangement.
🎯 Key Responsibilities
- Respond to customer travel enquiries and provide relevant support.
- Understand customer travel dates, preferences, interests, budgets, and general requirements.
- Provide accurate information about destinations, accommodation, attractions, activities, and travel services.
- Assist customers in reviewing and understanding available travel options.
- Help customers identify suitable travel products based on their individual requirements.
- Support customers with general travel planning and information requests.
- Research travel information and provide clear and relevant answers to customer questions.
- Assist with booking-related enquiries, changes, amendments, cancellations, and special requests where applicable.
- Provide support when customers require additional information about travel arrangements.
- Follow up with customers regarding enquiries, requested information, and outstanding travel-related matters.
- Communicate with relevant team members or travel suppliers when additional information or assistance is required.
- Maintain accurate and organised customer and travel-related records.
- Review travel information to ensure that information provided to customers is current and accurate.
- Keep informed about changes to destinations, travel products, accommodation, seasonal offers, and travel conditions.
- Escalate complex or specialised enquiries to the appropriate team member when required.
- Complete assigned daily customer support and travel-related tasks accurately and within the required timeframe.
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🤝 Customer Support & Travel Assistance
The role focuses on providing customers with clear, practical, and personalised travel support.
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Your work may include helping customers to:
- Understand different travel options and services.
- Find information relevant to their travel plans.
- Compare suitable accommodation, activities, attractions, and travel products.
- Discover alternative options when their preferred choice is unavailable.
- Understand important details relating to travel products and arrangements.
- Resolve general travel-related questions and enquiries.
- Obtain additional information from relevant travel suppliers or internal teams.
- Receive timely follow-up regarding their enquiries.
- Navigate different stages of the travel planning and booking process.
- Make better-informed decisions based on accurate and relevant travel information.
The main focus of this position is to support customers, provide accurate travel information, respond to enquiries, and help ensure a smooth travel planning experience.
🌍 Travel Products & Destination Knowledge
During your work, you will have the opportunity to develop knowledge of a wide range of domestic and international travel products, including:
- Holiday packages
- Hotels and accommodation
- Tourist attractions
- Local and cultural experiences
- City breaks
- Outdoor activities
- Themed travel experiences
- Seasonal travel products
- Family holidays
- Leisure travel
- International destinations
- Travel-related services and activities
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