Transport for Greater Manchester
TravelSafe Operations Officer
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Role Overview
Do you share our ambition to make our public transport network the safest in the world? Would you like the opportunity to help deliver this for our customers and staff? If you’re looking for a new role and are passionate about public safety and customer service this could be the role for you!
Your Role
Day to day you will be supporting the Security, Policing and Enforcement Manager and TravelSafe Operations Lead to deliver all operational aspects of the Greater Manchester TravelSafe Partnership. This will include supporting contract management for the TravelSafe Support and Enforcement Officers (TSEOs), looking at data to identify trends and hotspots to inform staff patrols and organising joint operational deployments with other partner agencies, in particular Greater Manchester Police. The role will be varied with the opportunity to get involved in other areas of the team including education, customer engagement and wider organisational resilience activity.
For more info see Job Profile below.
About Us
Everybody has the right to be able to use public transport safely, and we know that improving safety on the network is a key enabler to increased public transport use and therefore better access for people to opportunities. You will be joining the Transport Policing and Community Safety Team at a key moment, with safety on the network at the forefront and a number of significant programmes of work underway.
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What You’ll Bring
- Commensurate knowledge and experience of crime reduction and community safety, ideally in a transport related context alongside:
- Excellent communication skills, including experience of working across agencies and stakeholders.
- Strong analytical skills and the ability to interpret varied and complex data to identify trends.
- Ability to work well under pressure and adapt to changing and competing demands and workloads.
- Be prepared to undergo police vetting to Security Clearance (SC) level.
What We Can Offer You
This is a permanent role for somebody wanting to make a real contribution to public safety. Through this role you will gain experience and development opportunities within our Transport Policing and Community Safety Team.
This is a perm role with a salary of £40,650 - £45,107 per annum depending on skills and experience.
At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.
Our benefits include:
- Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
- Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
- Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
- Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
- Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website
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What’s Next?
If you believe you have the skills and experience required, we’d really like to hear from you. When completing your application, please ensure that you provide clear examples against the criteria questions, all appointments will be based on merit.
For essential guidance on applying for jobs at TfGM – including AI use, Right to Work requirements, our Guaranteed Assessment Scheme, application tips, and reasonable adjustments – Please follow this link to our application infographic!
If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within your application.
Please note we may close the advert early if we receive a high volume of applications.
NOTE TO AGENCIES – we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.
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