Tylney Hall Hotel
Treatment and Wellness Manager
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Spa And Wellness Manager Overview
To manage the Spa & Leisure facilities to the high standards expected at Tylney Hall Hotel, delivering excellent customer service while ensuring the smooth and effective operation of all facilities.
This is a hands-on role with responsibility for driving spa treatments, retail sales, leisure membership and overall revenue, while leading and developing the team to deliver consistently high standards.
A Level 3 Beauty Therapy qualification is essential, as the role will include carrying out treatments when required. Flexibility is also required, including working some weekends to meet the hotel's operational needs.
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Key Responsibilities
- Manage the day-to-day operation of the Spa and Leisure Department.
- Lead, support and develop the Spa and Leisure team.
- Manage rotas, staffing, holidays and departmental coverage.
- Maintain high standards of guest service, cleanliness and presentation.
- Ensure compliance with health & safety, hygiene and operational procedures.
- Oversee treatments, leisure facilities, pool operations and equipment.
- Manage guest feedback and resolve complaints effectively.
- Monitor departmental costs, stock and revenue opportunities.
- Support recruitment, training and performance management.
- Work closely with other departments to ensure a positive guest experience.
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At Elite Hotels we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
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