Aqua Dental Clinic
Treatment Coordinator - Private Practice
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Job title
Patient Care & Treatment Coordinator – Private Dental Practice
Location
Hatch End, North-West London
Salary
From £26,000 per annum + performance-related bonus, depending on experience
Job type
Full-time
About Aqua Dental Clinic
Aqua Dental Clinic is an established private dental practice in Hatch End, North-West London. We provide general, cosmetic and implant dentistry, with a particular passion for helping nervous patients feel comfortable accessing dental care.
We're growing and are looking for an exceptional Patient Care & Treatment Coordinator to become an important part of our team. This isn't simply an administrative role. You'll take ownership of the patient journey — helping people from their first enquiry, through consultations and treatment planning, to starting treatment and ongoing care.
The role
You'll be responsible for creating a warm, organised and seamless experience for our patients.
Your responsibilities will include:
- Responding to new patient enquiries
- Building rapport with patients
- Coordinating consultations for treatments
- Explaining treatment journeys, fees and payment options clearly and confidently
- Following up patients after consultations and treatment plans
- Managing patient enquiries and follow-up through our CRM
- Keeping accurate records of conversations, outcomes and follow-up
- Working closely with our dentists, reception team and Practice Manager
- Contributing to an exceptional patient experience throughout the practice
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Who we're looking for
We're less interested in finding someone who simply ticks every box on a CV and more interested in finding someone with the right attitude and ability.
You'll ideally be:
- Exceptionally warm and confident with people
- Proactive and naturally take ownership
- Highly organised with excellent attention to detail
- An excellent communicator, both verbally and in writing
- Emotionally intelligent and able to reassure anxious people
- Comfortable discussing treatment costs and significant financial decisions
- Persistent with follow-up while remaining respectful and empathetic
- Professional and well presented
- Comfortable learning new systems and technology
- Someone who notices what needs doing rather than waiting to be asked
Experience
Previous dental experience is welcome but not essential. We would particularly like to hear from:
- Existing Dental Treatment Coordinators
- Experienced private dental receptionists looking to progress
- Patient Coordinators or Patient Advisors from private healthcare
- Candidates from aesthetics, dermatology, cosmetic medicine or similar environments
- Exceptional candidates from luxury hospitality, jewellery, premium retail or other high-level customer-facing roles
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Full training in our treatments and systems will be provided to the right person.
What matters to us
Many of our patients have avoided dentistry because of fear, embarrassment or previous difficult experiences. We're therefore looking for someone who combines excellent customer service with initiative, someone who will care about the patient experience as much as we do.
What we offer
- From £26,000 per annum, depending on experience
- Performance-related bonus
- Training and development
- Opportunity to develop into a key role within a growing private practice
- Exposure to treatment coordination
- Supportive clinical and management team
- A role with genuine responsibility and opportunity to make an impact
How to apply
Please apply with your CV and include a short response to: “Why does working at Aqua Dental Clinic specifically appeal to you, and what do you think makes an exceptional patient experience?”
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