Rullion
Treatment design Lead
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Treatment Design Lead (Contract)
Location: Predominantly Remote with occasional travel to London as required
Contract Length: 12 Months
Day Rate: Up to £600 per day
Start Date: ASAP
Working Pattern: Full-time
The Opportunity
We are seeking an experienced Treatment Design Lead to support the delivery of customer remediation and treatment design initiatives within a regulated financial services environment. This role will play a key part in identifying customer harm, designing effective remediation strategies, and ensuring customer-focused solutions are implemented with robust governance and risk controls.
The successful candidate will combine strong analytical and problem-solving skills with the ability to engage senior stakeholders, investigate complex issues, and develop evidence-based recommendations that deliver fair customer outcomes.
Key Responsibilities
- Design and deliver remediation and customer treatment strategies aligned to regulatory and business requirements.
- Investigate customer harm scenarios and conduct root cause analysis to determine appropriate treatment solutions.
- Produce high-quality treatment papers and present recommendations to senior stakeholders.
- Develop customer treatment frameworks, business rules, and customer journey designs.
- Build scenario plans that assess risks and support effective remediation decision-making.
- Ensure a "control by design" approach is embedded throughout remediation activities.
- Collaborate with stakeholders across Risk, Compliance, Operations, Change, and wider business functions.
- Support the end-to-end delivery of remediation programmes and validate successful implementation.
- Monitor feedback, testing outcomes, and assurance findings to continuously improve treatment strategies.
- Ensure all remediation activities comply with regulatory requirements, governance standards, and internal controls.
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Essential Experience
- Strong treatment design, remediation, redress, or rectification experience within Financial Services.
- Proven experience investigating complex issues and developing evidence-based solutions.
- Experience writing treatment papers and producing recommendations for senior stakeholders.
- Strong business analysis and problem-solving capability.
- Experience engaging and influencing senior stakeholders.
- Knowledge of financial services regulations and customer harm remediation.
- Demonstrable experience implementing risk mitigation and control-by-design principles.
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Desirable Experience
- Motor Finance sector knowledge.
- Agile delivery experience.
- Understanding of data infrastructure and associated risks.
- Experience designing future-state operating models and customer-focused processes.
Key Skills
- Excellent stakeholder management and communication skills.
- Strong analytical and investigative abilities.
- Ability to present complex findings in a clear and concise manner.
- Customer-focused mindset with a strong understanding of Consumer Duty principles.
- Collaboration and facilitation skills across multiple business functions.
- Risk and governance awareness.
Qualifications
Desirable:
- Project Management qualification.
- Business Analysis qualification.
Why Apply?
This is an excellent opportunity to join a high-profile remediation programme where you will have significant influence over treatment strategy, customer outcomes, and business risk mitigation. You will work with senior stakeholders across a complex regulated environment while enjoying a predominantly remote working arrangement.
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