Champneys
Treatment Supervisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Champneys Tring
Contract: Full Time
Salary: £36,160 OTE
This role is integral to the promotion and influence of our Brand, the spa operation is the very essence of our brand and as such the role is a key part of our operation. We work in times of constant evolution and development; it is therefore an essential requirement that you remain to be knowledgeable in your specialist area and use this knowledge to support your team and ensure that the highest standards are met.
Some responsibilities include;
- Conduct daily uniform checks ensuring the highest standards are met.
- Work alongside the Elemis and Clarins Account Managers to ensure maximum retail opportunities.
- Work closely with the In-House trainer, spa management to ensure set KPI’s are met.
- Attend the 8am booking station or ensure suitable attendance.
- Attend tours that are conducted and ensure the therapists are conducting them inline with our SOPs. Additionally, ensure the correct talk likes and demonstrations are being conducted.
- Carry out management responsibilities.
- Where trade tests have been conducted ensure there is an appropriate follow up takes place.
- Ensure all Champneys Spa Customer service standards are adhered to all times.
- Work closely with the reception team and maximise revenue opportunities at all times.
- Carry out beauty treatments to the required standards ensuring the specific treatment time is adhered to.
- Constantly maintain high levels of room and therapist presentation ensuring rooms are kept in a clean, hygienic, safe and well-maintained condition.
- Fully understand and monitor daily treatment and retail sales revenues and ensure these are effectively communicated to all therapists.
- Organise and control an effective stock management system of all treatment and retail products, following standard Purchase Order procedures.
- Assist the Spa Manager with recruitment including; interviews, trade test and induction.
- Ensure the efficient and effective scheduling of therapist rotas.
- Assessment of all therapists, constant development and training in specialist treatments and customer service.
- Provide treatments and training within the spa department to the highest standards of service whilst supporting the Manager with business demands.
- Support & develop our apprentices.
- Support spa manager with administrational tasks as required.
- Liaise with product suppliers with regard to training needs, improving retails sales, stock, retail displays and promotions.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Not only will you work in great company you will also have access to the following:
- Health, Wellness and Wellbeing incentives
- Digital fitness programmes
- Nutrition guides and recipes
- Self-Guided meditation
- Wellbeing podcasts
- Champneys experiences (such as an overnight stay or an ultimate spa day experience)
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
- In house social media connecting our Champneys Family
- Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
- Motivating, rewarding and engaging colleague events.
- Discounted stays for you, your friends and family at any of our properties.
- Complimentary Spa Day on completion of your probationary period.
- 50% discount on all Champneys products.
- Great discounts on our partner products Elemis and Clarins.
- Discounted membership to our exceptional health clubs.
- Merlin Entertainments Attraction.
- Introduce a friend incentive.
- Long Service celebrations.
- Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].
- Professional Uniform.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location