MWA Arboriculture
Tree Works – Network Coordinator
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Tree Works – Network Coordinator
Horsley, Newcastle, NE15
The Business
Established in 2009, MWA Arboriculture Ltd operates from offices in Newcastle upon Tyne and Banbury, Oxfordshire providing a UK wide service to a broad range of commercial, private and public sector clients. A focus on quality and the customers’ needs has been significant pillars of our success to date. In October 2024, MWA became part of the SML Group Ltd adding to their broad offering within the UK subsidence claim space.
This role involves working from our busy but friendly Horsley head office within the tree works (network) team.
The Role
Working embedded within our tree works (network) management team delivering mainly tree works (occasional landscaping / fencing involved) through our national panel of contractor partners for our insurer clients. The role is entirely office-based, involving significant communication by e-mail, telephone and client web-portals.
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You will be required to manage works from initial enquiry through to instruction and invoicing using our in-house Job Management System (JMS).
Key responsibilities:
- Assessing incoming instructions
- Contractor selection and issue of quotation request
- Liaison with all stakeholders
- Issuing of quotes and instructions
- Client invoicing
- Troubleshooting and complaint resolution
The Individual
Whilst experience in the tree works and/or landscaping industries would be very beneficial, just as important is the right individual who can offer the following attributes:
- A positive, can-do attitude
- A strong eye for detail
- Confident verbal and written communicator
- Highly organised and disciplined approach to work
- Ability to build strong relationships internally and externally
- Strong problem-solving ability
- Commercial awareness
- Willingness to learn and grow into the team / business
- Competence in the use of Microsoft Office programmes (Word and Excel)
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Benefits
- A highly competitive salary commensurate with experience
- Summer and Christmas bonuses (profit-related)
- 25 days annual leave plus bank holidays
- Company pension
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