Dudley Group NHS Foundation Trust
Triage Clinician
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Triage Clinician- Permanent 37.5 Hours
An exciting opportunity has arisen for an experienced, enthusiastic and motivated nurse to join our hard working team!
We are looking for Clinical Triage Nurses to join the Care Navigation Centre (Dudley Clinical Hub) offering telephone Triage, clinical advice and signposting.
About the Role
The successful applicant will join an integrated, collaboratively focused team, employing a proactive clinical practice and knowledge to provide phone triage / clinical assessment skills in order to support urgent care for patients across our health economy.
The Service is the single point of access for patients registered with a Dudley GP for all admission avoidance referrals from professionals and for patients requiring Health and Social Care Services.
The Service operates between the hours of 8am – 9pm, 7 days per week, and 365 days per year. The successful applicant will be expected to work flexibly throughout this period. The service offers extensive support and knowledge to enable patients to be managed away from the acute setting and to implement the right level of care support to achieve this.
Key Responsibilities
- Provide clinical support, assistance and professional expertise to all Healthcare professionals in support of avoiding inappropriate hospital attendances and admissions.
- Work closely with, and act as the referral point for the Urgent Community Response Team.
- Take telephone referrals from GP’s, West Midlands Ambulance Service, Community Nurses and all other Health Professionals.
- Visit patients in their own home supported by the Medical Lead and Senior Practitioners if required.
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Key Requirements
- Flexible, approachable and have a sound clinical evidence-based background and knowledge.
- Friendly but assertive, and be confident in their own decision making; being able to challenge when necessary.
- Excellent communication, customer care and IT skills.
- Ability to prioritise their own workload without supervision.
- Excellent telephone manner and ability to work well on their own initiative as well as part of a team.
About Us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
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We foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust
Contact Information
For further details / informal visits contact:
- Name: Melanie Humphreys
- Job title: SPA Team Lead
- Email address: melanie.humphreys@nhs.net
- Telephone number: 01384 323218
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