Leeds Community Healthcare NHS Trust
Triage Coordinator – Community Nursing Response Service
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Vacancy Introduction
Are you an organised, proactive and patient-focused individual looking for an opportunity to make a real difference within Community Nursing Services?
We are seeking a Triage Coordinator to join our busy and innovative Neighbourhood Triage Hub, providing a central point of contact for patients, carers, healthcare professionals and partner agencies.
This is a pivotal role within the service, helping to ensure patients receive the right care, at the right time, from the right team. Working closely with Community Nurses, Clinical Leads and members of the multidisciplinary team, you will support the coordination of referrals into the Community Nursing Response Service (CNRS), facilitate effective communication between services, and contribute to the smooth and efficient operation of the hub.
As the central non-clinical point of coordination, you will play a key role in supporting the triage and allocation of urgent referrals, maintaining accurate patient information, coordinating resources and ensuring the timely deployment of response teams. Your ability to manage competing priorities and respond effectively in a fast-paced environment will directly support the delivery of responsive, patient-centred care in the community.
We are looking for someone who is highly organised, calm under pressure and confident communicating with a wide range of people. You will have excellent administrative and coordination skills, a proactive approach to problem-solving, and the ability to work collaboratively as part of a dynamic team committed to delivering high-quality care closer to home. Whilst this role is advertised as an administrative role, we welcome applications from clinical staff.
This is an exciting opportunity to become part of a developing service at the heart of community healthcare, where your contribution will help ensure, patients receive safe, timely and effective support when they need it most.
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What You'll Be Doing
- Receiving and processing Urgent Community Response calls into Community Nursing Response Service.
- Supporting the clinical triage process by gathering, recording and sharing relevant information.
- Acting as a first point of contact for patients, carers and healthcare professionals.
- Coordinating workloads and appointments to support timely and effective service delivery.
- Liaising with community teams, acute services, GP practices and external partners.
- Maintaining accurate patient records and ensuring information is handled confidentially and appropriately.
- Monitoring and escalating urgent or complex issues to the appropriate clinical staff.
- Supporting the hub to achieve performance targets and provide an excellent patient experience.
What We're Looking For
We are looking for an individual who:
- Has excellent communication and interpersonal skills.
- Is highly organised and able to prioritise competing demands.
- Works effectively under pressure within a busy environment.
- Demonstrates strong administrative and coordination skills.
- Has experience of working within a healthcare, community or customer-focused setting.
- Is confident using electronic patient record systems and Microsoft Office applications.
- Can work both independently and as part of a multidisciplinary team.
- Is committed to delivering high-quality, patient-centred care.
About The Neighbourhood Triage Hub
Our Neighbourhood Triage Hub is at the heart of community services, ensuring referrals are assessed efficiently and directed to the most appropriate care pathway. The team works collaboratively to provide a responsive service, supporting patients to remain safe and independent within their own homes and communities.
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Why join us?
- Be part of an innovative and supportive team.
- Make a genuine difference to patient care and experience.
- Access opportunities for training and professional development.
- Work within a service that values collaboration, compassion and continuous improvement.
Please review the Job Description and Person Specification attached for full requirements of the role.
Adverts will close early where the maximum number of applicants is reached.
If you have any questions about the role, please contact s.doherty12@nhs.net
Working for Leeds Community Healthcare NHS Trust
Who are we?
Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.
We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.
Perks of the job
Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab.
Right to Work
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
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