Social Work England
Triage Lead
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
The Role
Social Work England is the specialist regulator for social work in England. Every day, social workers help millions of people improve their lives, and our role is to ensure regulation supports safe and effective practice. We believe in the power of collaboration and share a common goal with those we regulate – to protect the public, enable positive change and ultimately improve people’s lives.
As a triage lead you will be responsible for overseeing a small team of triage officers, who log and progress concerns through the triage process, including making recommendations about whether the threshold for investigation is met. As part of the role, you will be responsible for the allocation of new concerns to team members, will participate in and lead on triage decision making and manage a small number of concerns considered to be high risk or high profile. You will work closely with the triage manager to ensure that concerns are progressed in a timely manner and that change initiatives and continuous process improvement is affected within the triage team.
By ensuring that the triage team progresses fitness to practise cases through the triage process in a timely manner and that our decision making is robust and in accordance with the relevant statutory framework, you will be contributing to our key duty of protecting the public.
Please note: There are 2 fixed-term contract roles available until 30th September 2027 and 15th November 2027 respectively
What you will do
- Line manage a team of triage officers, providing regular supervision, supporting the team to progress cases through the triage process in a timely manner and acting as point of escalation where team members are experiencing difficulties in progressing cases.
- Lead on the allocation of new concerns to team members, providing any necessary initial direction and ensuring consideration is given to whether an interim order may be required.
- Manage high profile/complex concerns and escalate issues where appropriate, to ensure public safety is maintained at all times.
- Contribute to Social Work England making well-reasoned, robust, timely and consistent triage decisions by participating in and leading triage decision making, drafting triage decisions and approving written triage decisions of other members of the team.
- Apply legal tests, frameworks and guidance to determine if recommendations under the triage test are sound and drafted in line with these requirements. Ensure all documentation and evidence of decisions is robust and stands up to internal and external review and audit.
- Maintain accurate records and case information, using the case management system to ensure the integrity of data and safeguarding of privacy.
- Respond to stakeholder complaints.
- Work with the triage manager to ensure timely progression of cases through the triage process, in line with triage guidelines and key performance indicators, through the use of management information and regular review and monitoring of cases.
- Work with the triage manager in training and developing team members.
- Work with the triage manager and wider fitness to practise management to ensure the implementation and embedding of change initiatives and continuous process improvement within the triage team.
- Deputise in the triage manager’s absence as necessary.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Your Skills, Knowledge And Experience
- Experience of managing a team responsible for high volume/fast turnaround casework.
- Experience of supporting line mangers, including the management of change and monitoring of team performance.
- Experience of working in a customer/client-based environment, with a strong focus on customer service.
- Ability to identify and resolve problems, including providing sound instruction and advice to others.
- Strong analytical, critical examination, and decision-making skills with an attention to detail.
- A strong team player, capable of developing effective relationships at all levels within our organisation.
- Excellent written communication and drafting skills with the ability to summarise information concisely and accurately, identify key issues and frame sound recommendations and decisions.
- Excellent verbal communication skills, with the ability to communicate professionally and effectively and build relationships with a wide range of stakeholders, including vulnerable parties, and maintain professionalism in challenging situations.
- Ability to work independently under pressure in a busy, demanding environment, using prioritisation and organisational skills when managing competing deadlines.
- Ability to maintain accurate records, manage sensitive information effectively and maintain confidentiality.
- A demonstrable commitment to inclusion and diversity.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
In addition to your salary, we also offer:
- 25 days annual leave, rising with service to 30 days per annum, plus bank holidays.
- The option to purchase up to an additional 5 days of annual leave per annum.
- A TIDE award winning inclusive culture, made up of staff networks, social events and forums.
- A pension scheme, life insurance, an employee recognition scheme and cycle to work scheme.
Details
- Job type: 1x fixed-term contract until 30th September 2027 and 1x fixed-term contract until 15th November 2027
- Working pattern: Full time. We offer flexible working subject to business need.
- Salary: £44,866 per year, rising to £47,293 per year after successful completion of a 6-month probationary period.
- Location: Sheffield/Hybrid
Application
During the application process, you'll be asked to provide answers to three questions from the job description. These answers will be what your application is scored on, please answer in as much detail as possible using examples where necessary.
About Us
Join us - Social Work England
Our behaviours and values - Social Work England
What our people say - Social Work England
Pre-Employment Checks
If you are successful at interview, we will carry out a series of routine pre-employment checks. These include verifying your references, confirming your right to work in the UK, and completing a Basic DBS (Disclosure and Barring Service) check.
These checks are conducted in partnership with our third-party provider, Amiqus, who will guide you through the process.
Please note that all offers of employment are subject to the satisfactory completion of these checks. If you have any questions or concerns please contact our recruitment team via recruitment@socialworkengland.org.uk and our team will be happy to help.
Contact
If you have any queries about the recruitment process, or would like to discuss the role, please contact recruitment@socialworkengland.org.uk.
How to apply
To apply, complete the application form by the closing date.
Interview
At interview we will seek to further understand your skills, knowledge, experience and motivation and test the key competencies of the role. If you are successful, we will undertake routine pre-employment checks.
Find out more about our application and interview process.
Apply for this job
Send to a Friend
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London