Civic Recruitment Limited
Triage Officer
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4 months contract with a local authority
Job Purpose
The postholder will be responsible for assessing incoming referrals, identifying client needs, and directing individuals to the most appropriate support services both within the Council and through external partners. The role combines client triage, administration, data management, compliance monitoring, and customer service, ensuring participants receive timely and effective support.
Responsibilities
- Act as the first point of contact for clients via telephone, email, online enquiries, and community-based activities.
- Assess referrals and self-referrals to determine the most appropriate support pathway.
- Conduct initial triage assessments and gather relevant information regarding individual needs and circumstances.
- Coordinate appointments, assessments, reviews, and referrals for clients accessing programme support.
- Support the development of individual action plans alongside mentors and employment support staff.
- Ensure individuals are referred to suitable internal and external employment, skills, training, and support services.
- Provide basic information and guidance regarding available programmes and opportunities.
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Requirements:
Essential Experience Required
- Experience working in a customer-facing, frontline, community, employability, or support services role.
- Experience providing administrative support in a busy environment.
- Experience managing records, databases, and administrative processes.
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Essential Qualifications Required
- GCSEs (or equivalent), including English and Mathematics.
Additional Information
- Contract Duration: 4 months with a local authority
- Working hours: 37 hours per week
- Location: Ty Elai, Heol Dinas Isaf, Tonypandy, Rhondda Cynon Taf, CF401NY, United Kingdom
- Enhanced DBS - Children's & Adults' Barred Lists required.
- Work pattern: Typically 3 days in the office, 2 days remote
- Interviews will take place at: Venue: Porth Plaza, Address: Foundry Place, Porth, CF39 9PN
- Payment Schedule: Bi-weekly
- Application Deadline: 12th August 2026, apply ASAP.
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