Position Overview

NorMed, a paramedic operated service based in the UK, is seeking experienced Allied Health Care Professionals for the role of Remote Triage Clinician. This position involves providing remote triage services, with a focus on patient safety, efficient case management, and effective communication with other healthcare professionals.

Responsibilities

• Carry out remote triage across a wide range of presentations, including giving clinical advice, booking appointments, and signposting patients to the most appropriate clinician or service, such as Pharmacy First or community-based services. Where a patient's needs can likely be resolved in a brief consultation, contact them directly by phone.
• Collaborate with GPs, physiotherapists, pharmacists, and on-site paramedics to ensure comprehensive patient care.
• Work closely with a Care Navigator to identify cases suitable for triage and streamline the patient flow within the system.
• Ensure patient safety by implementing traditional safety netting practices and documenting interactions with patients.
• Make follow-up phone calls to confirm adherence to proposed plans, provide clarification, or gather additional information.
• Demonstrate a high level of alertness and attention to detail, particularly in cases requiring a quick resolution or additional examination.
• Utilise IT skills, with proficiency in EMIS being a bonus, to efficiently manage remote triage sessions.
• Adhere to fixed session durations, aiming to triage/ manage 45 - 50 patients within a 4-hour timeframe.