Career Moves Group I B Corp™
Triage Specialist - Technical Support
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
TRIAGE SPECIALIST – TECHNICAL SUPPORT
LOCATION:
London – 2–3 days onsite
CONTRACT:
12 months
RATE:
£33 PAYE per hour (negotiable)
HOURS:
40 hours per week
START DATE:
As soon as possible
JOB DESCRIPTION
We are recruiting for a Triage Specialist II to support a global technology organisation’s advertising, commerce and creator products.
You will investigate complex technical issues, manage high-priority client escalations and work closely with Engineering, Product and Sales teams to identify root causes, resolve issues and improve support processes.
KEY RESPONSIBILITIES
- Lead investigations into complex, high-impact customer issues and product bugs.
- Troubleshoot advertising technologies, APIs, campaign platforms, conversion tracking, SDKs and pixels.
- Analyse data, interpret logs and review API integrations to identify root causes.
- Manage urgent escalations involving high-value advertisers and campaigns.
- Work with Engineering, Product and Sales teams to drive resolution.
- Explain complex technical issues clearly to clients and non-technical stakeholders.
- Prioritise competing requests and manage multiple escalations independently.
- Identify recurring issues and recommend preventative solutions.
- Create and improve SOPs, knowledge articles and technical documentation.
- Adapt quickly to new products, features and changing workflows.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
SKILLS AND EXPERIENCE
- At least two years’ experience in digital advertising, ad-tech or technology.
- Experience in technical support, client solutions, product support, ad operations or technical account management.
- Strong troubleshooting experience involving APIs, logs or web technologies.
- Working knowledge of HTML, CSS, JavaScript and HTTP.
- Experience working with SQL and RESTful APIs.
- Experience supporting a multi-million-pound or multi-million-dollar book of business.
- Strong customer-facing communication skills and a consultative approach.
- Ability to translate technical concepts into clear, accessible language.
- Comfortable working autonomously in an ambiguous, fast-paced environment.
- Familiarity with AI tools used to improve productivity and quality.
- Bachelor’s degree in Computer Science, Engineering, Marketing or a related subject.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This role requires a combination of technical troubleshooting expertise and strong client communication skills. Purely engineering-focused profiles without customer-facing experience are unlikely to be suitable.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location