Alternative Networks (now part of Daisy Group)
Trouble Person
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82794 - Troubleperson
This Troubleperson will report to the field staff supervisor and will work within Network Operations based in our Kingston office. You will be a permanent employee in our UK Power Networks team.
You will attract a salary of £49,812 plus Shift Allowance per annum, outer London weighting and a bonus of 3%
If you are successful, you will need to undertake a medical and DBS reference check
Close Date: 10/08/2026
We Also Provide The Following Additional Benefits
- 22 Days Annual Leave plus bank holidays.
- Reservist Leave – Additional 18 days full pay and 22 unpaid
- Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
- Tenancy Loan Deposit Scheme, Season Ticket Loan
- Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
- Occupational Health support
- Switched On – scheme providing discount on hundreds of retailers' products
- Discounted gym membership
- Employee Assistance Programme
UK Power Networks
UK Power Networks is the country's biggest electricity distributor, making sure the lights stay on for more than eight million homes and businesses across London, the South East and the East of England.
The company invests more than £600 million in its electricity networks every year, offers extra help to vulnerable customers at times of need, and is undertaking trials to ensure that electricity networks support the transition to a low carbon future. It also moves cables and connects new electricity supplies.
Job Purpose
The position, working as part of the Croydon & Kingston Area team will be responsible for the restoration of LV supplies on the UK Power Networks LV distribution system, carrying out jointing repairs on the HV and LV cable networks.
After a period of appropriate training, you will be required to carry out the full range of Troubleperson activities including first line response and permanent fault repair work at voltages up to 33kV.
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Principal Accountabilities
- Location of faults on the Distribution network
- The restoration of HV & LV supplies
- Testing and switching on the HV & LV network – and understanding the results of the tests and acting appropriately
- Any other relevant jointing duties
- Supervision of excavating teams
- Understanding operational and 1:500 diagrams
- LV and HV jointing
- Use of appropriate IT equipment including TDR, LV Faults sniffer and FFE equipment
- Immediate supervision of a working party
Nature And Scope
The person undertaking this role plays a vital role in the safe and timely restoration of LV & HV supplies. The Company is regulated by various guidelines, and this role is particularly important in ensuring successful compliance with Customer Minutes Lost and Customer Interruption targets. The job holder may be required to work at any location within the UK Power Networks area, initially within the South East Region.
Experience & Qualifications
The following skills and attributes are important to this role
- City and Guilds 2339, formally 232,
- IOSH Managing Safety or be willing to undertake a course of study to achieve this
- Streetworks qualification Units 1, 2, 3 and supervisor
- Flexibility and able to work alone and in a team environment
- Ability to problem solve in a practical way
- Able to work under pressure
- Must have a clean driving licence
Desirable
SAP would be advantageous
Personal Characteristics
The following are important attributes for this role:
- Strong safety focus required
- Must be customer focused
- Must be willing to undertake standby duties
Health & Safety Responsibilities
Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.
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Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.
Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used.
If in doubt ask!
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We are committed to safeguarding and promoting the welfare of children and young people. Where applicable, this role is subject to safer recruitment processes and robust pre-employment checks
If you have any queries in connection to this vacancy or your application, please contact us at careers@ukpowernetworks.co.uk quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.
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