MANUAL
TRT Doctor & Operations Associate
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The Opportunity
We are looking to hire a TRT Doctor & Operations Associate to provide excellent patient-centred care in one of the UK's fastest-growing digital health companies. This is a unique hybrid role — part clinician, part operator — designed for a doctor who wants to go beyond the traditional consulting room and actively help shape how medicine is practised at scale.
This is an ideal role for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make being a doctor here easier — for themselves and their colleagues. If you are energised by implementing innovative solutions, running efficient processes, and delivering high-quality, personal care, this role is for you.
What You’ll Do
Clinical Responsibilities
- Run asynchronous consultation processes for TRT patients — reviewing medical questionnaires, blood results, and clinical histories and responding within agreed turnaround times, without the need for synchronous video or phone appointments as standard.
- Monitor and cover emergency and urgent clinical channels, triaging patient queries and escalating where appropriate.
- Provide sick cover for the clinical team as needed, ensuring continuity of care for patients.
- Prescribe personalised treatment plans based on clinical assessment and investigations.
- Request investigations and refer patients to other healthcare professionals, as appropriate.
- Provide proactive medicines information and education to patients, prescribers, and other clinical staff.
Operations & Improvement
- Identify friction points in the clinical workflow and lead or contribute to projects that make being a doctor at this company easier — think: smarter triage, better tooling, clearer SOPs, fewer unnecessary steps.
- Work closely with the clinical and operations teams to design and implement process improvements that improve quality, safety, and efficiency.
- Use your first-hand clinical experience to help evaluate new tools, services, or protocols before they are rolled out to the broader team.
- Contribute to clinical governance, audit, and quality improvement initiatives.
- Support the business in a broader operational capacity — acting as a bridge between clinical and non-clinical teams.
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Who You Are
- A fully qualified Medical Doctor, registered with the GMC with a licence to practise in the UK.
- Genuine interest in both the clinical and operational sides of running a digital health service — this is not a pure consulting role.
- A structured, project-oriented mindset: comfortable picking up improvement initiatives, seeing them through, and measuring their impact.
- Confident working independently and autonomously, with MDT support available.
- A strong team player who can collaborate across clinical and business functions.
- Patient-centred approach — clinical and regulatory lens always on the patient.
- Ambitious, growth-minded, and receptive to constructive feedback.
- A true problem-solver with a can-do attitude.
You May Also Have
- Experience in private healthcare or a commercial environment.
- Experience in digital consulting and online prescribing.
- Experience working in a start-up or scale-up.
- Clinical interests in: Endocrinology / Hormone Health, Men's Health, Weight Loss, Mental Health, or Lifestyle Medicine.
- Experience within Men's Health / TRT (training and induction provided to all candidates regardless).
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What We Offer
- Share options.
- Exciting research and service development opportunities.
- Private medical insurance.
- Gym & wellness benefit with Wellhub.
- Remote or hybrid role based in London Bridge — 1 days a week in office, with lunch once a week.
- Cycle to work scheme.
- Electric car scheme.
- 25 days holiday plus generous parental leave and flexible working policies.
- Join in the early stages of one of the most promising scale-ups in the healthcare space.
Healthcare is broken. We’re fixing it — and we need your help.
Back in 2019, we launched MANUAL to tackle men's health (starting with hair loss and sexual health). A few years later, we launched Voy with a focus on weight loss. But our ambition has always been bigger. Healthcare too often treats conditions in isolation, not people as a whole, and we're on a mission to prove there's a better way.
In 2025, we evolved from MANUAL into Voy, a brand built for the long game: supporting people through every stage of life, not just a single diagnosis. Today, we support over 1 million members across the UK, Germany and Brazil, delivering personalised care across weight loss, menopause, hair loss and TRT (with more categories on the way).
Ready to join us and change how healthcare feels for millions of people?
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