HealthHarmonie
Trust Administrator
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About Us
HealthHarmonie, part of the Medinet Group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICBs to provide innovative healthcare solutions that improve patient outcomes and support effective healthcare delivery.
The Role
The Trust Administrator role is fundamental to the organisation as team members are responsible for the admission of patients across 3 of our disciplines (ENT, Dermatology and Gynaecology) into the HealthHarmonie services and the discharging or onward referring of patients at the end of their care pathway with us.
- Contract Type: Temporary
- Duration: 6 month FTC
- Hours: 37.5 hours per week
- Work Pattern: Monday - Friday
About The Job
- Processing patient notes and outcomes following triage, ensuring patients are either accepted into the HealthHarmonie service or appropriately onward referred to alternative care providers
- Utilising the National e-Referral Service (e-RS) to manage and process patient referrals
- Updating and maintaining accurate patient records and information on EMIS and other patient administration systems
- Booking, cancelling and rescheduling patient appointments on EMIS, including sending appointment letters and text messages
- Actioning OWR (Onward Referral) and ensuring all required patient actions are completed within agreed timescales
- Managing inbound and outbound patient, GP, hospital and laboratory calls, responding to queries professionally and efficiently
- Responding to GP, hospital and laboratory queries via telephone and email, ensuring appropriate follow-up and resolution
- Reviewing patient outcome reports following HealthHarmonie appointments and taking appropriate action based on clinical outcomes
- Chasing laboratories for outstanding patient histology results and ensuring results are appropriately recorded and actioned
- Managing departmental actions in line with agreed KPIs, targets and service standards
- Supporting HeroHealth self-booking campaigns, including monitoring responses and taking appropriate action to ensure patients are booked into the service
- Working collaboratively with clinical and operational teams to ensure patients receive a timely, efficient and high-quality service
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About You
- Strong organisational and administrative skills
- Excellent written and verbal communication skills
- Experience in working independently and as part of a team
- Friendly and confident telephone manner
- The ability to use their own initiative
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What We Offer
- Salary: £25,467 pro - rata
- Full time, 6 month temporary contract
- Full training provided
- 37.5 hours per week
- 25 days annual leave + Bank Holidays (Pro rata)
- Paid Overtime available
- NHS employee discounts
Safeguarding & Recruitment Statement
Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required.
We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required.
We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
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